Is TTEC a good company to work for as a Customers Service Representative?

Customers Service Representative professionals working at TTEC have rated their employer with 2.8 out of 5 stars in 15 Glassdoor reviews. This is a lower than average score with the overall rating of TTEC employees being 3.3 out of 5 stars. Search open Customers Service Representative Jobs at TTEC now and start preparing for your job interview by browsing frequently asked Customers Service Representative interview questions at TTEC .

Does TTEC pay Customers Service Representative employees well?

Customers Service Representative professionals rate their compensation and benefits at TTEC with 2.7 out of 5 stars based on 15 anonymously submitted employee reviews. This is 13.8% worse than the company average rating for salary and benefits. Find out more about Customers Service Representative salaries at TTEC.

What are the top reviewed jobs at TTEC?

Customer Service Representative (2408) , Customer Service Representative (CSR) (818) , Team Leader (165) , Licensed Insurance Agent (160) , Team Lead (152) , Insurance Agent (127) , Customer Service Agent (122) , Customer Service (114) , Sales Representative (100) , Technical Support Representative (97) , Fraud Analyst (87) , Customer Service Representative (CSR) II (84) , Customer Service (CSR) (78) , Inside Sales Representative (78) , Talent Acquisition Specialist (78)

What are the pros of working at TTEC according to real employee reviews?

"It was a great work from home job" ((in 966 reviews)); "The pay is good and the stress level is low and I like my hours." ((in 653 reviews)); "The people are great and from many different parts of not only the U.S. but the world which I thought was great." ((in 433 reviews)); "Culture is good and salalry also" ((in 225 reviews)); "Work environment is good and friendly" ((in 169 reviews))

What are the cons of working at TTEC according to real employee reviews?

"The management is poor and unorganized." ((in 536 reviews)); "low salary — it feels like I’m not compensated well with the workload I have." ((in 492 reviews)); "Horrible training and stuff will just get thrown at you which you are expected to know." ((in 445 reviews)); "The team leads seem overloaded with work and I really don't know what the managers do." ((in 158 reviews)); "•Sometimes poor communication amongst colleagues." ((in 99 reviews))

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TTEC

TTEC Customers Service Representative reviews

2.8

40% would recommend to a friend

(15 total reviews)

Kenneth D. Tuchman

68% approve of CEO

12% positive business outlook

Ratings by category

4.8

Diversity & inclusion

3.2

Culture & values

3.2

Work/Life balance

3.1

Career opportunities

2.7

Compensation and benefits

2.6

Senior management

Customers Service Representative employees have rated TTEC with 2.8 out of 5 stars, based on 15 company reviews on Glassdoor. This indicates that most Customers Service Representative professionals have an average working experience there. TTEC is rated 27% below average by Customers Service Representative professionals compared to other employers within the Human Resources & Staffing industry (3.8 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

15 reviews

3.0

May 13, 2026

Strong support, but salary needs improvement

Ccustomer service representative

Recommend

CEO approval

Business Outlook

Pros

Great Support for starting off

Cons

Needs to give a raise

TTEC Response

2mo

Thank you for sharing your feedback and for your time with TTEC. We’re glad to hear you appreciated the support you received during your experience with us. We also value your feedback regarding compensation, as insights like these help us continue reviewing and improving the employee experience. We wish you all the best in your future endeavors.

2.0

Feb 12, 2026

Ok if u need experience

Ccustomer service representative

Recommend

CEO approval

Business Outlook

Pros

You work from home, you don’t need to have your camera on. You’re comfortable while working. You can take all the time off you need in advance without penalties.

Cons

Low pay, no raises ever, if you’re sick and have no pto you’re written up. Sitting down all day will ruin your body after a while. You have to learn the job yourself even after training for a month.

TTEC Response

5mo

Thank you for sharing your feedback and for your time with TTEC. We’re glad to hear you appreciate the flexibility, comfort, and paid time off policies. We also take your comments about compensation, training, and workload seriously — feedback like this helps us identify ways to better support our employees. If you’d like to share more about your experience directly with us, you can do so at ttecwehearyou.com.

1.0

Sep 2, 2025

Terrible

Ccustomer service representative

Recommend

CEO approval

Business Outlook

Pros

The management is horrible, training may seem extensive at first but once you begin you realize you are in way over your head.

Cons

There is no heads up for mass layoffs they put everyone in a zoom meeting, tell you and end the zoom meeting

Viewing 1 - 3 of 15 Reviews

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TTEC Customers Service Representative reviews

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Reviews by job title

Strong support, but salary needs improvement

Ok if u need experience

Terrible

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