Is TTEC a good company to work for as a Customers Service Representative?

Customers Service Representative professionals working at TTEC have rated their employer with 2.8 out of 5 stars in 15 Glassdoor reviews. This is a lower than average score with the overall rating of TTEC employees being 3.3 out of 5 stars. Search open Customers Service Representative Jobs at TTEC now and start preparing for your job interview by browsing frequently asked Customers Service Representative interview questions at TTEC .

Does TTEC pay Customers Service Representative employees well?

Customers Service Representative professionals rate their compensation and benefits at TTEC with 2.7 out of 5 stars based on 15 anonymously submitted employee reviews. This is 13.8% worse than the company average rating for salary and benefits. Find out more about Customers Service Representative salaries at TTEC.

What are the top reviewed jobs at TTEC?

Customer Service Representative (2408) , Customer Service Representative (CSR) (818) , Team Leader (165) , Licensed Insurance Agent (160) , Team Lead (152) , Insurance Agent (127) , Customer Service Agent (122) , Customer Service (114) , Sales Representative (100) , Technical Support Representative (97) , Fraud Analyst (87) , Customer Service Representative (CSR) II (84) , Customer Service (CSR) (78) , Inside Sales Representative (78) , Talent Acquisition Specialist (78)

What are the pros of working at TTEC according to real employee reviews?

"It was a great work from home job" ((in 966 reviews)); "The pay is good and the stress level is low and I like my hours." ((in 653 reviews)); "The people are great and from many different parts of not only the U.S. but the world which I thought was great." ((in 433 reviews)); "Culture is good and salalry also" ((in 225 reviews)); "Work environment is good and friendly" ((in 169 reviews))

What are the cons of working at TTEC according to real employee reviews?

"The management is poor and unorganized." ((in 536 reviews)); "low salary — it feels like I’m not compensated well with the workload I have." ((in 492 reviews)); "Horrible training and stuff will just get thrown at you which you are expected to know." ((in 445 reviews)); "The team leads seem overloaded with work and I really don't know what the managers do." ((in 158 reviews)); "•Sometimes poor communication amongst colleagues." ((in 99 reviews))

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TTEC

TTEC Customers Service Representative reviews

2.8

40% would recommend to a friend

(15 total reviews)

Kenneth D. Tuchman

68% approve of CEO

12% positive business outlook

Ratings by category

4.8

Diversity & inclusion

3.2

Culture & values

3.2

Work/Life balance

3.1

Career opportunities

2.7

Compensation and benefits

2.6

Senior management

Customers Service Representative employees have rated TTEC with 2.8 out of 5 stars, based on 15 company reviews on Glassdoor. This indicates that most Customers Service Representative professionals have an average working experience there. TTEC is rated 27% below average by Customers Service Representative professionals compared to other employers within the Human Resources & Staffing industry (3.8 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

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Parent or family caregiver

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Reviews by job title

15 reviews

5.0

Jun 19, 2021

Great place to work!

Customers service representative

Recommend

CEO approval

Business Outlook

Pros

Flexible schedules, great training and advancements

Cons

Might have to change projects abruptly

4.0

Aug 13, 2019

Y

Customer services representative

Recommend

CEO approval

Business Outlook

Pros

Stayed busy will all the calls coming in

Cons

Can't move up in the company unless you are in a certain click. Crappy training. No one cared about you. Couldn't get time off as promised.

3.0

Sep 7, 2016

csr

Customer services representative

Recommend

CEO approval

Business Outlook

Pros

was flexible and able to be home with my family

Cons

schedule wasn't set and you have to work every holiday

TTEC Response

Thanks for the review! TeleTech is really known for its work AtHome program, and the convenience it gives to employees. As with most business process outsourcing, holidays are really part of the work. You can gladly take a leave, just let your supervisor know in advance. Have a great day!

Viewing 7 - 9 of 15 Reviews

Jobs at TTEC

Customer Service Representative

Customer Service Representative

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TTEC Customers Service Representative reviews

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Great place to work!

Y

csr

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