Is TTEC a good company to work for as a Customers Service Representative?

Customers Service Representative professionals working at TTEC have rated their employer with 2.8 out of 5 stars in 15 Glassdoor reviews. This is a lower than average score with the overall rating of TTEC employees being 3.3 out of 5 stars. Search open Customers Service Representative Jobs at TTEC now and start preparing for your job interview by browsing frequently asked Customers Service Representative interview questions at TTEC .

Does TTEC pay Customers Service Representative employees well?

Customers Service Representative professionals rate their compensation and benefits at TTEC with 2.7 out of 5 stars based on 15 anonymously submitted employee reviews. This is 13.8% worse than the company average rating for salary and benefits. Find out more about Customers Service Representative salaries at TTEC.

What are the top reviewed jobs at TTEC?

Customer Service Representative (2408) , Customer Service Representative (CSR) (818) , Team Leader (165) , Licensed Insurance Agent (160) , Team Lead (152) , Insurance Agent (127) , Customer Service Agent (122) , Customer Service (114) , Sales Representative (100) , Technical Support Representative (97) , Fraud Analyst (87) , Customer Service Representative (CSR) II (84) , Customer Service (CSR) (78) , Inside Sales Representative (78) , Talent Acquisition Specialist (78)

What are the pros of working at TTEC according to real employee reviews?

"It was a great work from home job" ((in 966 reviews)); "The pay is good and the stress level is low and I like my hours." ((in 653 reviews)); "The people are great and from many different parts of not only the U.S. but the world which I thought was great." ((in 433 reviews)); "Culture is good and salalry also" ((in 225 reviews)); "Work environment is good and friendly" ((in 169 reviews))

What are the cons of working at TTEC according to real employee reviews?

"The management is poor and unorganized." ((in 536 reviews)); "low salary — it feels like I’m not compensated well with the workload I have." ((in 492 reviews)); "Horrible training and stuff will just get thrown at you which you are expected to know." ((in 445 reviews)); "The team leads seem overloaded with work and I really don't know what the managers do." ((in 158 reviews)); "•Sometimes poor communication amongst colleagues." ((in 99 reviews))

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TTEC

TTEC Customers Service Representative reviews

2.8

40% would recommend to a friend

(15 total reviews)

Kenneth D. Tuchman

68% approve of CEO

12% positive business outlook

Ratings by category

4.8

Diversity & inclusion

3.2

Culture & values

3.2

Work/Life balance

3.1

Career opportunities

2.7

Compensation and benefits

2.6

Senior management

Customers Service Representative employees have rated TTEC with 2.8 out of 5 stars, based on 15 company reviews on Glassdoor. This indicates that most Customers Service Representative professionals have an average working experience there. TTEC is rated 27% below average by Customers Service Representative professionals compared to other employers within the Human Resources & Staffing industry (3.8 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

15 reviews

5.0

May 18, 2016

Amazing company plenty of progression available

Customer services representative

Recommend

CEO approval

Business Outlook

Pros

Everyone is one team. Great atmosphere thoroughly enjoy going to work each day and plenty of room for growth within company

Cons

None at all. Except big learning curve but plenty of support and after a while everything comes naturally

TTEC Response

10y

Thank you for the 5 stars! I hope you continue to have an amazing time working at TeleTech. Have a great day!

3.0

Nov 12, 2012

CSR

Customer services representative

Recommend

CEO approval

Business Outlook

Pros

Feel part of a team.

Cons

Rotating shifts every few months

3.0

Nov 6, 2012

Multiple Lay-offs

Customer services representative

Recommend

CEO approval

Business Outlook

Pros

-Casual environment and friendly co-workers -Flexible time off -Easy to get hired -Raises can be quick and multiple times a year

Cons

-Pay is capped at a lower rate than comparable call centers -Removal of bonuses -Little chance for advancement -Multiple lay-offs

Viewing 10 - 12 of 15 Reviews

Jobs at TTEC

Healthcare Customer Service Representative - Remote in California

Healthcare Customer Service Representative - Remote USA

Customer Service Representative – Remote in USA

Customer Service Representative

Laotian-English Bilingual Healthcare Customer Service Representative - Remote in California

TTEC reviews FAQs

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TTEC

TTEC Customers Service Representative reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

Amazing company plenty of progression available

CSR

Multiple Lay-offs

Jobs at TTEC

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