Is TTEC a good company to work for as a Operations Supervisor?

Operations Supervisor professionals working at TTEC have rated their employer with 2.6 out of 5 stars in 33 Glassdoor reviews. This is a lower than average score with the overall rating of TTEC employees being 3.3 out of 5 stars. Search open Operations Supervisor Jobs at TTEC now and start preparing for your job interview by browsing frequently asked Operations Supervisor interview questions at TTEC .

Does TTEC pay Operations Supervisor employees well?

Operations Supervisor professionals rate their compensation and benefits at TTEC with 1.9 out of 5 stars based on 33 anonymously submitted employee reviews. This is 48% worse than the company average rating for salary and benefits. Find out more about Operations Supervisor salaries at TTEC.

What are the top reviewed jobs at TTEC?

Customer Service Representative (2408) , Customer Service Representative (CSR) (818) , Team Leader (165) , Licensed Insurance Agent (160) , Team Lead (152) , Insurance Agent (127) , Customer Service Agent (122) , Customer Service (114) , Sales Representative (100) , Technical Support Representative (97) , Fraud Analyst (87) , Customer Service Representative (CSR) II (84) , Customer Service (CSR) (78) , Inside Sales Representative (78) , Talent Acquisition Specialist (78)

What are the pros of working at TTEC according to real employee reviews?

"The pay is good and the stress level is low and I like my hours." ((in 649 reviews)); "The people are great and from many different parts of not only the U.S. but the world which I thought was great." ((in 432 reviews)); "Culture is good and salalry also" ((in 222 reviews)); "Work environment is good and friendly" ((in 175 reviews)); "My team was great and helped teach me many valuable lessons early in my career." ((in 161 reviews))

What are the cons of working at TTEC according to real employee reviews?

"The management is poor and unorganized." ((in 525 reviews)); "TTEC base salary is low and requirements to get your monthly bonus in sales commission are somewhat confusing" ((in 499 reviews)); "Horrible training and stuff will just get thrown at you which you are expected to know." ((in 436 reviews)); "The team leads seem overloaded with work and I really don't know what the managers do." ((in 161 reviews)); "•Sometimes poor communication amongst colleagues." ((in 94 reviews))

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TTEC

TTEC Operations Supervisor reviews

2.6

39% would recommend to a friend

(33 total reviews)

Kenneth D. Tuchman

23% approve of CEO

32% positive business outlook

Ratings by category

4.5

Diversity & inclusion

4.0

Work/Life balance

3.1

Culture & values

2.3

Senior management

2.3

Career opportunities

1.9

Compensation and benefits

Operations Supervisor employees have rated TTEC with 2.6 out of 5 stars, based on 33 company reviews on Glassdoor. This indicates that most Operations Supervisor professionals have an average working experience there. TTEC is rated 32% below average by Operations Supervisor professionals compared to other employers within the Human Resources & Staffing industry (3.8 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

33 reviews

3.0

Mar 5, 2023

FCR Review

Operations supervisor

Recommend

CEO approval

Business Outlook

Pros

Offer great benefits and ok pay for leadership role.

Cons

High turnover and lack of feedback.

5.0

Mar 3, 2023

Ttec is a company you can grow old with!

Operations supervisor

Recommend

CEO approval

Business Outlook

Pros

Ttec has been my home for 6 years as I was away from my family while working there. I would say that their application of various Lean Six Sigma methodologies in different aspects of the organization is effective from their user-friendly Human Capital tools (AskNow/HXConnect) for your government requirements to your clearance day. They've been the most organized institution I've been with so far. Their focus on Employee Engagement makes employees stay longer even during the COVID-19 pandemic when it's very difficult to keep employees engaged. Ttec's Employee Engagement Team is a Pandora's Box of Brilliant ideas. Ttec does not discriminate in promoting people. It has proven its core value of believing that every individual can Lead every day as they offer promotions regardless of your background, educational attainment, and even your SOGIE. Ttec is an inclusive company. IT DESERVES TO BE HAILED AS A "GREAT PLACE TO WORK" EVERY YEAR!!! If we have LGBT-friendly Companies in the World, I would kill to put Ttec on the list.

Cons

Very minimal cons but they have the cons among the cons - the Salary. Ttec is still sticking to the 2012-ish standard of "Provincial Rate" wherein as long as they offer higher than the provincial rate, they're good with it. Over the last 6 years, my compensation got increased only twice and the other increase was still the "Skills Premium" which came from the client and not from the company. The compensation increase when you get promoted from agent to Supervisor isn't too rewarding to see on the pay slip. If Ttec would stop ignoring year-over-year inflation increases by implementing at least an annual increase among ALL employees, Ttec can be the company you can retire with.

TTEC Response

We appreciate your glowing review of your time with TTEC! We wish you the best in your career and always welcome you to apply at www.ttecjobs.com for opportunities when you may want to return to the TTEC family.

1.0

Oct 26, 2022

Extremely poor management in all aspects of the company

Operations supervisor

Recommend

CEO approval

Business Outlook

Pros

Remote work. Good front line colleagues

Cons

Poor pay, huge compression issues. Lack of Business Ethics. Non-sensible decision making by management.

Viewing 7 - 9 of 33 Reviews

Jobs at TTEC

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TTEC

TTEC Operations Supervisor reviews

Ratings by category

Ratings by demographic groups

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FCR Review

Ttec is a company you can grow old with!

Extremely poor management in all aspects of the company

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