Is TTEC a good company to work for as a Work@Home Technical Support Representative?

Work@Home Technical Support Representative professionals working at TTEC have rated their employer with 4.2 out of 5 stars in 49 Glassdoor reviews. This is a higher than average score with the overall rating of TTEC employees being 3.3 out of 5 stars. Search open Work@Home Technical Support Representative Jobs at TTEC now and start preparing for your job interview by browsing frequently asked Work@Home Technical Support Representative interview questions at TTEC .

What are the top reviewed jobs at TTEC?

Customer Service Representative (2407) , Customer Service Representative (CSR) (818) , Team Leader (165) , Licensed Insurance Agent (160) , Team Lead (152) , Insurance Agent (127) , Customer Service Agent (121) , Customer Service (114) , Sales Representative (100) , Technical Support Representative (97) , Fraud Analyst (87) , Customer Service Representative (CSR) II (84) , Customer Service (CSR) (78) , Inside Sales Representative (78) , Talent Acquisition Specialist (78)

What are the pros of working at TTEC according to real employee reviews?

"Great work from home opp" ((in 966 reviews)); "The pay is good and the stress level is low and I like my hours." ((in 639 reviews)); "The people are great and from many different parts of not only the U.S. but the world which I thought was great." ((in 419 reviews)); "Great Culture and Values." ((in 217 reviews)); "Work environment is good and friendly" ((in 175 reviews))

What are the cons of working at TTEC according to real employee reviews?

"The management is poor and unorganized." ((in 528 reviews)); "TTEC base salary is low and requirements to get your monthly bonus in sales commission are somewhat confusing" ((in 509 reviews)); "Horrible training and stuff will just get thrown at you which you are expected to know." ((in 436 reviews)); "The team leads seem overloaded with work and I really don't know what the managers do." ((in 161 reviews)); "I’ve encountered nasty and rude supervisors who usually would end up quitting only a few days later without any notice." ((in 99 reviews))

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TTEC

TTEC Work@Home Technical Support Representative reviews

4.2

75% would recommend to a friend

(49 total reviews)

Kenneth D. Tuchman

97% approve of CEO

92% positive business outlook

Ratings by category

4.7

Diversity & inclusion

4.4

Career opportunities

4.2

Senior management

3.6

Compensation and benefits

3.5

Culture & values

3.3

Work/Life balance

Work@Home Technical Support Representative employees have rated TTEC with 4.2 out of 5 stars, based on 49 company reviews on Glassdoor. This indicates that most Work@Home Technical Support Representative professionals have an excellent working experience there. TTEC is rated in line with the average (within 1 standard deviation) by Work@Home Technical Support Representative professionals compared to other employers within the Human Resources & Staffing industry (3.8 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

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Parent or family caregiver

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Reviews by job title

49 reviews

1.0

Oct 8, 2016

A Work At Home Job that acts like a fast food restaurant

Work at home agent

Recommend

CEO approval

Business Outlook

Pros

Work from home, direct deposit, and paid full time training.

Cons

They can and will reschedule your hours but not tell you. I have had my schedule changed several times when it was just something else the day before. They give you the illusion that you are going to be full time when in reality you are part time or just someone on standby in case it gets to be too many calls in queue.

TTEC Response

I'm sorry your experience at TeleTech felt that way. We definitely value each and every employee. Because of the nature of work we're in, some changes can be abrupt and we really just need to adapt to it. But I understand your concern and changes in time should have been communicated earlier. We'll definitely take note of this. Thank you for the review.

3.0

Apr 17, 2016

Work from Home

Work at home telephone customer service representative

Recommend

CEO approval

Business Outlook

Pros

Good organization skills in management. I felt the company was equal to structure found in brick and mortar call centers. Supervisors on an average had 20 years call center experience.

Cons

Pay was not always accurate. Sometimes we were no paid what we had earned. It was difficult to navigate to responsible party.

4.0

Jan 8, 2016

Great company

Work at home telephone customer service representative

Recommend

CEO approval

Business Outlook

Pros

Pay is great Training is a good length and very informative All company programs are easy to use Coworkers are helpful

Cons

Not enough manager support when a customer is adamant about speaking to a manager. My customer waited over 40 minutes to speak to a manager without being able to. I was not getting a response from my chat support.

TTEC Response

10y

Thanks for the great review and for your suggestion to management, we really appreciate your feedback.

Viewing 43 - 45 of 49 Reviews

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TTEC

TTEC Work@Home Technical Support Representative reviews

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A Work At Home Job that acts like a fast food restaurant

Work from Home

Great company

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