May 27, 2015
TTEC Response
11yThank you for the valuable input! We do strive to give our employees all the best. With regards to schedule and training, I'll be including these to our report to management. Thanks once again!
TTEC Work@Home Technical Support Representative reviews
4.2
75% would recommend to a friend
Kenneth D. Tuchman
97% approve of CEO
92% positive business outlook
Work@Home Technical Support Representative employees have rated TTEC with 4.2 out of 5 stars, based on 49 company reviews on Glassdoor. This indicates that most Work@Home Technical Support Representative professionals have an excellent working experience there. TTEC is rated in line with the average (within 1 standard deviation) by Work@Home Technical Support Representative professionals compared to other employers within the Human Resources & Staffing industry (3.8 stars).
Race / Ethnicity
Gender
Sexual orientation
Disability
Parent or family caregiver
Veteran status
Reviews by job title
49 reviews
3.0
Apr 16, 2014
WAH Position is awesome!
Former employee, more than 3 years
Recommend
CEO approval
Business Outlook
Pros
I loved working at home. I was never late or stuck in traffic lol. With online shopping and direct deposit there was no need to put miles on my car. I usually worked in my footie pajamas and would eat while I worked, you aren't supposed to but soft foods like applesauce and fruit are hard to detect during a phine call. I really enjoyed the client I worked for and I gained a lot of customer service experience.
Cons
On the work at home contract, you can get lonely and burned out, also the pay isn't very high. The idea is you're saving a lot of money on travel, eating out and business attire, however if you have young children it's best to get childcare which can really eat away at your income.
3.0
Sep 25, 2012
Recommend
CEO approval
Business Outlook
Pros
-Usually get the schedule you want -Flexible -Work from home means no commute or buying "work" clothes -Direct Deposit (bi-weekly pay periods) -Discounts for some of the companies they represent -Can apply for other projects when your current one is done tho it is not a "seamless" process -The "university" has some useful info...but it is slow to access thru VMWare so better to use on your own PC. -Chat rooms provide live help from Team Leaders -You can pick up extra hours/do temp schedule switches with other agents -They pay for the drug/background checks -Most HR needs can be access thru their company website so no need to hang on the phone waiting to get answers -Schedule gives you the ability to go to appointments and such during the week -Days off will always be the same so you can plan accordingly -Good experience for future employment in Customer Service/Work at Home positions -Pretty flexible about how you handle a call as long as you do it within the time standards Had very nice people in my training class. Started with 35 ended up with less than 30 before training was done. Trainer was helpful with questions regarding the company in general as well as training material.
Cons
-Pay is awful and way below scale considering the amount of PC skills and job knowledge required -Training is disorganized -Systems are not dependable -Most at home jobs will end when the peak season is done and not everyone will be hired permanent. Notice of a project ending is usually 3 weeks. -Have to buy a headset from them ($100+) which is taken out of your check (over 3 pay periods) but can be returned once the project is done. However, if it isn't in pristine shape as received and the tags attached are lost or can't be read by the scanner, you will NOT get your money back! Keep the box and everything that came with it!!! -Hiring process takes nearly a month -No one is allowed 40 hours or overtime -Training material and training software is out of date and not necessarily what you will actually see on a live call leaving you unsure of yourself and ability. -The VM Software/Cisco is constantly locking up and you have to reboot several times to get it working again. - Volume of calls stresses out the systems and you will not be able to get in for a period of time. -Working thru VMWare does not allow you to use your PC to pull up any "cheat sheets" or notes you've made on your own. -If your PC/laptop takes a dive...you are out of a job. If any part of your equipment can not connect to the servers due to incompatability issues...you are out of a job...both of which can be found or happen AFTER training starts and not when they "test" your system when applying. -Will be required to work one day of the weekend. Will not have 2 days off in a row. -You have NO idea which project you will be working on and what it involves when applying. -Work at Home jobs are not available in all states (not TeleTech's policy...government red tape) -Seasonal employee benefits are basically null -As with all high volume "call center" work, you won't do well or last long if you don't meet/exceed expectations in regard to handle time Trainer was nice but lacked leadership. Could not explain anything without constant interruptions and common courtesy to wait til someone is done speaking was not addressed leaving many lost and confused. With 30+ agents on a training conference call things can quickly get off track or out of hand. If you aren't quick to learn or lack PC skills you will be lost quickly.
Viewing 46 - 48 of 49 Reviews