TTEC Customer Service Representative/Licensed Insurance Agent reviews

2.8

34% would recommend to a friend

(164 total reviews)
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Kenneth D. Tuchman

24% approve of CEO

28% positive business outlook

Licensed Insurance Agent/Customer Service Representative employees have rated TTEC with 2.8 out of 5 stars, based on 164 company reviews on Glassdoor. This indicates that most Licensed Insurance Agent/Customer Service Representative professionals have an average working experience there. TTEC is rated 27% below average by Licensed Insurance Agent/Customer Service Representative professionals compared to other employers within the Human Resources & Staffing industry (3.8 stars).

Reviews by job title

164 reviews
3.0
Jul 5, 2016
Recommend
CEO approval
Business Outlook

Pros

comfortable environment and pay is what is going rate in that part of florida. The training is generally taught by employees who have finished a season, and is fairly comprehensive.

Cons

Promotions are not likely. Teams and leaders change on a weekly basis. Outbound calling happens even though they say it is inbound only. Your performance may be monitored by someone who isn't necessarily trained to do so.

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TTEC Response
10y
Thank you for your feedback. We will include this in our discussions to see how we can further improve our goals and strategies.
2.0
Mar 24, 2016
Recommend
CEO approval
Business Outlook

Pros

Good/nice coworkers Nice lunchroom Outdoor lunch area

Cons

Little training Management makes promises that they don't keep Hold pay Management gives conflicting orders

1.0
Feb 20, 2016
Recommend
CEO approval
Business Outlook

Pros

This is the worst possible place to work. You will be lucky to get paid, let alone paid what you are promised. They even mess with your time card, so you have to constantly check daily to make sure all of your hours are accounted for and keep a personal log of hrs worked. It took them 2 months to finally pay me my back pay they didn't pay me for. They even paid me the wrong wage less than I was supposed to be paid. Promised incentives and bonuses. Still haven't seen those. Management makes promises at the rockledge location that they never keep. The locations project manager is never there and when he is, he's playing games on his computer, then leaves early. He doesn't even know the products or have knowledge of the products offered for the clients. Team support is a joke, nobody knows what is going on. And they have everyone one worried about loosing thier jobs constantly. They fire people in large groups In front of colleagues while they are working with coming calls.

Cons

Management is terrible No team support Your lucky if you actually get a pay check Lied about bonuses Lied about incentives they promised Fire colleagues in front of other team members in large groups

Viewing 160 - 162 of 164 Reviews

Glassdoor has 13,280 TTEC reviews submitted anonymously by TTEC employees. Read employee reviews and ratings on Glassdoor to decide if TTEC is right for you.