TTEC Customer Service Representative/Licensed Insurance Agent reviews

2.8

34% would recommend to a friend

(164 total reviews)
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Kenneth D. Tuchman

24% approve of CEO

28% positive business outlook

Licensed Insurance Agent/Customer Service Representative employees have rated TTEC with 2.8 out of 5 stars, based on 164 company reviews on Glassdoor. This indicates that most Licensed Insurance Agent/Customer Service Representative professionals have an average working experience there. TTEC is rated 27% below average by Licensed Insurance Agent/Customer Service Representative professionals compared to other employers within the Human Resources & Staffing industry (3.8 stars).

Reviews by job title

164 reviews
5.0
Nov 4, 2017
Recommend
CEO approval
Business Outlook

Pros

Air conditioning , all new equipment, great training, fun , competitive, huge break area with ping pong and fooseball tables, secure area while working , pay is great for Florida

Cons

Breaks are 15 minuets and seem much shorter with having to log into computer. Same with lunch break

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TTEC Response
8y
Thank you for taking the time, we truly appreciate the positive feedback.
3.0
Aug 13, 2017
Recommend
CEO approval
Business Outlook

Pros

Assisting Older person select the correct insurance based on their needs was great

Cons

played favorites, only let those that hung with them in the smoking area know about up coming changes and positions. If your department got deleted they had no issues demoting you to the floor no matter how hard you had worked are how good your stats. Waited to the last minute to inform employees of changes.

1.0
Nov 28, 2016
Recommend
CEO approval
Business Outlook

Pros

I was able to learn a new skill, meet some awesome ppl and make some money

Cons

Never made good on any promises made in beginning for instance told we would get a sign on bonus after training didnt get it until a month after training, then when we got it we didnt know because most of us had mandatory overtime and taxes ate the ot and the bonus up so it was just like working a regulare 37 hr week smh.. amd dont have any deaths, hospitalizations, and births because u may npt have a job to come back to.

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TTEC Response
9y
We apologize that your experience with TeleTech didn't match our reputation as a great company to work in. We want to thank you for taking the time to give us your feedback. We're sorry that the bonuses came in late or wasn't properly communicated with you. We promise to announce it ahead of time. Thank you again for the review and we wish you success on your future endeavors.
Viewing 157 - 159 of 164 Reviews

Glassdoor has 13,280 TTEC reviews submitted anonymously by TTEC employees. Read employee reviews and ratings on Glassdoor to decide if TTEC is right for you.