TTEC Work@Home Technical Support Representative reviews

Management is extremely disrespectful towards employees. No clear guidance. No actual “help” in servicing customers when questions arise. Constant back-pedaling. Supervisors know less than the agents on certain projects. One supervisor to the next has different program information, which results in unhappy customers and employees that don’t feel like they can properly do their job. Unethical supervisors, be prepared to be singled out in front of coworkers for questioning anything or trying to clarify misinformation.

Training did not go so well. I got the impression that my trainer did not have the most up to date materials. Things apparently change daily and many of the team chats are supportive but spend a lot of their time trying to figure out the most current practices, with new and old information getting jumbled together.