Is TaskUs a good company to work for as a Customer Support?

Customer Support professionals working at TaskUs have rated their employer with 3.8 out of 5 stars in 61 Glassdoor reviews. This is a lower than average score with the overall rating of TaskUs employees being 4.0 out of 5 stars. Search open Customer Support Jobs at TaskUs now and start preparing for your job interview by browsing frequently asked Customer Support interview questions at TaskUs .

Does TaskUs pay Customer Support employees well?

Customer Support professionals rate their compensation and benefits at TaskUs with 4.1 out of 5 stars based on 61 anonymously submitted employee reviews. This is 7.6% better than the company average rating for salary and benefits. Find out more about Customer Support salaries at TaskUs.

How happy are Customer Support professionals working at TaskUs?

79% of Customer Support employees at TaskUs would recommend their employer to a friend. This rating has increased by 7% in the past 12 months. Customer Support professionals have also rated TaskUs with a 3.8 rating for work-life-balance, 4.5 rating for diversity and inclusion, 4.1 rating for culture and values and 4.1 rating for career opportunities.

What are the top reviewed jobs at TaskUs?

Customer Service Representative (1387) , Content Moderator (1209) , Customer Service Teammate (861) , Teammates (793) , Team Leader (701) , Team Mate (685) , Customer Service Representative (CSR) (572) , Quality Analyst (229) , Learning Experience Leader (177) , Teamate (163) , Operations Manager (160) , Customer Service Agent (143) , Team Lead (143) , Team Member (130) , Customer Service (127)

What are the pros of working at TaskUs according to real employee reviews?

"the benefits were good and the company hists a lot of events that are really fun." ((in 1087 reviews)); "Great for people just entering the workforce since they will usually not know any better." ((in 889 reviews)); "Great working environment and an employee first company" ((in 472 reviews)); "Good management and very accomodating when it comes to recruitment" ((in 460 reviews)); "Permanent Work from Home is the best" ((in 400 reviews))

What are the cons of working at TaskUs according to real employee reviews?

"Low salary and sometimes teammates tend to overwork and flex a lot to other LOBs." ((in 907 reviews)); "There is MAJOR favoritism and it's blatant." ((in 63 reviews)); "Awful upper management, politics, overworked" ((in 60 reviews)); "Even leaders contribute to bullying and harassment." ((in 11 reviews))

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TaskUs

TaskUs Customer Support reviews

3.8

79% would recommend to a friend

(61 total reviews)

Bryce Maddock

79% approve of CEO

74% positive business outlook

Ratings by category

4.5

Diversity & inclusion

4.1

Culture & values

4.1

Compensation and benefits

4.1

Career opportunities

3.8

Work/Life balance

3.4

Senior management

Customer Support employees have rated TaskUs with 3.8 out of 5 stars, based on 61 company reviews on Glassdoor. This indicates that most Customer Support professionals have a good working experience there. TaskUs is rated in line with the average (within 1 standard deviation) by Customer Support professionals compared to other employers within the Information Technology industry (3.7 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

61 reviews

3.0

May 5, 2025

Good environment

Customer support

Recommend

CEO approval

Business Outlook

Pros

It's a good environment, the people are nice. Different experience and it can be fun.

Cons

Depends on your campaign. Investigate more on what product they manage /costumer they have. It isn't for everyone, Needs work, specially with their internal departments,

3.0

Apr 28, 2025

Review

Customer support

Recommend

CEO approval

Business Outlook

Pros

Good Clients and friendly employees

Cons

Poor Accounts and very poor HR, IT, and Payroll employees and processes

1.0

Apr 21, 2025

Taskus not responding for rehire status

Customer support

Recommend

CEO approval

Business Outlook

Pros

I recently applied to TaskUs Indore, but I received a call from the HR team informing me that my rehire status is not applicable and that the employee ID I provided is incorrect. However, I previously worked with TaskUs Gurugram under the Roadie campaign, and as you may know, I performed well during my tenure. Truly want to rejoin the company. I was one of the top performers during my time there, and I’ve also applied for the IGP. The Indore HR team advised me to contact my previous manager and HR for further clarification. I’ve attached my offer letter and experience letter for reference.

Cons

Could you please help me understand why my rehire status is marked as not applicable and why my employee ID is being considered invalid? It has been over two months since I first reached out regarding this matter, and I would appreciate any clarity you can provide, along with guidance on the next steps.

Viewing 4 - 6 of 61 Reviews

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TaskUs Customer Support reviews

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Good environment

Review

Taskus not responding for rehire status

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