TaskUs Digital Content Moderator reviews

4.4

93% would recommend to a friend

(43 total reviews)
avatar

Bryce Maddock

96% approve of CEO

36% positive business outlook

Digital Content Moderator employees have rated TaskUs with 4.4 out of 5 stars, based on 43 company reviews on Glassdoor. This indicates that most Digital Content Moderator professionals have an excellent working experience there. TaskUs is rated in line with the average (within 1 standard deviation) by Digital Content Moderator professionals compared to other employers within the Information Technology industry (3.7 stars).

Reviews by job title

43 reviews
4.0
Dec 17, 2019
Recommend
CEO approval
Business Outlook

Pros

Good pay, easygoing job, nice campus, come as you are atmosphere as far as dress code (relaxed), good benefits

Cons

Upper management, lack of communication, hired people that should not be in positions they are in, and the higher ups don't take the time to listen to disgruntled employees

2.0
Oct 24, 2019
Recommend
CEO approval
Business Outlook

Pros

No phones, diverse, LGBTQ friendly.

Cons

unorganized, favoritism, management at rackspace location does NOT know how to communicate AT ALL and does NOT know how to stay consistent between departments. No one knows what is going on. Bryce the CEO seems fine. But when not around, the place acts like a zoo. Someone needs to go undercover for him and work there. Make it past training because the training department is fine. It's the operations side of things. They can't get their stuff together. And their HR team needs to go back to school as well and take some classes on law and what can/cannot be done. Maybe have people on location. Too many people have had the same complaints, it's like a broken record without anyone trying to actually fix it. Just excuses. I hope Bryce gets someone in there to turn it around because that place will be ran into the ground within 5 years if not.

avatar
TaskUs Response
6y
Thank you for taking the time to leave a review and share your sentiment. Our people are our passion and power, so I take these matters very seriously. Continual improvement only comes with self-reflection and we're always looking for ways to strengthen our processes and enhance our employee experience. It is discouraging to hear that your experience was unrewarding. We've been working hard to streamline HR and operational communications and will continue to partner with our internal teams to focus on those areas of opportunity. Please feel free to reach out to me directly if you have any specifics that I can help address at bryce@taskus.com.
5.0
Aug 29, 2018
Recommend
CEO approval
Business Outlook

Pros

I do love this company and the people. I honestly feel that they do promote from within. I feel that there is a positive attitude for the most part. I enjoy the OM's and the TL's (most of them). I love that they recognize work and family balance and that they really do want us happy. Between the things they provide such as: Free coffee Oatmeal Popcorn Bread Peantu butter Jelly Honey Different kinds of teas Ice machines Filtered water Free game area with consoles Bean bags Pool table Ping pong table And othes! Gym Meditation room They are adding in yoga and tai chi And other things! I'm really excited 💙 Hopefully one day I'll be able to move up too. I adore reception and see how hard they work. I try to help out when I can. I also do cleanup inside and outside where the smoking area Is. They are adults though and they should clean up after themselves and not like it's someone else's job. Like I said I love this place and I love my job! I don't want to ever lose it! I want to improve and move up.

Cons

They really Don't recognize holidays I feel some of the TL's don't know much to be honest and some of them act as though you are bothering you. Some are cold towards the teammates I think some of the teammates need attitude adjustments and watch how they treat others. I think providing us with more taskUS merchandise would be nice. Many of us have asked formonths with no resolution. I do wish we got paid a bit more. Considering we don't really see our families other than in passing and that surely is difficult and can be depressing. They offer wellness, but some are scheduled on the weekends so that defeats the purpose and many of us really could use some help. Oh and the parking needs a lot of help. That part is dreadful. Some that are not in their 20's end up walking quite a distance. It's texas and its hot. Winter won't be much better. (The Matrix)

avatar
TaskUs Response
7y
Thanks for taking the time to share your feedback; we always strive for excellence so hearing what is and isn't working is greatly appreciated! In addition to the perks and benefits we offer, we strive to provide competitive compensation and 12 vacations and 12 sick leaves per year for our frontline teammates (roughly 5 weeks paid time off). We set very high standards for all our employees, especially TLs and Teammates, which is why we take the feedback we receive from our quarterly eSAT reviews very seriously. If you feel that your recommendations haven't been heard by management, I'd love to learn more about your experience. Can you email me at bryce@taskus.com? - Bryce
Viewing 40 - 42 of 43 Reviews

Glassdoor has 19,388 TaskUs reviews submitted anonymously by TaskUs employees. Read employee reviews and ratings on Glassdoor to decide if TaskUs is right for you.