Tend reviews

3.6

69% would recommend to a friend

(204 total reviews)
avatar

Brian Bouma

67% approve of CEO

63% positive business outlook

Tend has an employee rating of 3.6 out of 5 stars, based on 204 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Tend employee rating is in line with the average (within 1 standard deviation) for employers within the Healthcare industry (3.4 stars).

Reviews by job title

204 reviews
1.0
Aug 22, 2025

Beware

Recommend
CEO approval
Business Outlook

Pros

Nothing really no pros with this company

Cons

Burn outs ,short staff ,money hungry managements…

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Tend Response
9mo
I appreciate you sharing your perspective. It’s tough to read that your time at Tend left you feeling unsupported and undervalued, but we take feedback like this seriously. Burnout, favoritism, and lack of trust are not small issues as they go to the core of what it means to have a healthy workplace. We are working to address several of the challenges you mention: strengthening our staffing models, improving how we support and develop managers, and making sure our compensation and recognition programs truly reflect the effort of every role on our teams. We know those areas are critical to building a culture where people feel respected and want to stay. I also want to acknowledge that your experience is not what we want anyone at Tend to have. If you’d be open to sharing more, I’d welcome that dialogue—please feel free to reach out at people@hellotend.com Miriam Scholes Chief People Officer
1.0
Jul 28, 2025

Pro, but mainly Cons.

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

The main pro from a company standpoint, is the rate of pay. If you are lucky and have a good manager, who was able to put together a decent team, it can be a positive to work with some people.

Cons

If you are looking for a work life balance, you don't get it here. Unless you get yourself a second phone, or turn off yours when you aren't in the office. With the studio being open from 6:30am to 8:30pm, even if you aren't scheduled to do a double, you will more likely than not be bothered outside your scheduled shift regularly. I was also told by my superior after I was given more responsibility, that I would be expected to do overtime weekly and put in more than my Full Time 40hrs a week, but that I would not be compensated additionally for that time. A large majority of the executive team does not reside in any of the markets the teams are established in. They are regularly being transported via train and plane between their home state and the studio markets that are operated out of. Additionally, for a company that boasts and 'prides' itself on diversity, there is a visible lack of diversity within the executive and hub teams. They like to use the diverse studio teams as the face of their diversity, but the people calling all the shots are not the same. There is clear favoritism, and unless you just do exactly what you're told and don't complain or speak up for yourself or those around you, it is very unlikely that there will be any opportunity for advancement. If you do voice concerns, through a manager or the anonymous platform, you are labeled as 'difficult to work with'. Feedback for upper management did not ever feel welcomed, it felt more like you were putting a target on your back.

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Tend Response
10mo
Thanks for taking the time to share your experience with us. While it’s always tough to read feedback like this, we genuinely appreciate the honesty - it's the only way we can improve. We’re glad to know you've been happy with your compensation and working alongside a good team. We know how much leadership and team dynamics matter, and we’re grateful to those managers across Tend who are creating supportive, high-performing environments. That said, we also want to acknowledge the concerns you’ve raised, particularly around work-life balance, expectations around overtime, opportunities for advancement, and the experience of giving upward feedback. As we continue to grow and evolve, we’re actively working on: - Clarifying expectations around hours and availability - including ensuring that overtime is fair, transparent, and never exploitive. - Strengthening feedback loops so team members feel safe, heard, and empowered to speak up without fear of retaliation. - Advancing equity and representation at all levels of the company, including at the executive and Hub team level. While we’re proud of the diversity across our studios, we know that’s only part of the picture - and there’s more work to do. We know that experiences like yours can’t be fixed with words alone but we’re committed to meaningful action so if you'd like to discuss your concerns further, please feel free to email us at people@hellotend.com. Thank you again for your candor and for being part of the Tend journey. Warmly, Miriam
5.0
Feb 12, 2025
Recommend
CEO approval
Business Outlook

Pros

The management makes it a point to listen to their employees and work on the steps to strengthen our strengths and to improve any shortcomings.

Cons

There are still some growing pains, but upper management is aware and making strides to make things right.

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Tend Response
1y
Thank you for sharing your experience and thoughtful feedback! We love to hear that you feel heard and supported by management. Growth comes with challenges, but we’re committed to continuous improvement and making positive changes to benefit our team members. Your insights and leadership as a Lead Dentist are invaluable in shaping our future. We truly appreciate your hard work and dedication, and we’re so excited to continue to grow together!
Viewing 55 - 57 of 204 Reviews

Glassdoor has 219 Tend reviews submitted anonymously by Tend employees. Read employee reviews and ratings on Glassdoor to decide if Tend is right for you.