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      Tend

      Engaged Employer

      Tend reviews

      3.5

      66% would recommend to a friend

      (214 total reviews)
      avatar

      Brian Bouma

      67% approve of CEO

      60% positive business outlook

      Ratings by category

      4.0

      Diversity & inclusion

      3.7

      Career opportunities

      3.6

      Culture & values

      3.5

      Compensation and benefits

      3.4

      Work/Life balance

      3.4

      Senior management

      Tend has an employee rating of 3.5 out of 5 stars, based on 214 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Tend employee rating is in line with the average (within 1 standard deviation) for employers within the Healthcare industry (3.4 stars).

      Ratings by demographic groups

      Reviews by job title

      214 reviews
      1.0
      Jul 13, 2022

      A Guaranteed Mistake in your Career

      Talent acquisition
      Recommend
      CEO approval
      Business Outlook

      Pros

      There are none. I would include them to be fair if I could think of one.

      Cons

      I don’t even know where to start with this company, and I don’t think words in a Glassdoor review can truly even fully expose the toxicity alone. I can assure you, I am not a disgruntled employee who was fired writing this. I was an extremely unhappy employee who voluntarily left due to mistreatment, virulent individuals in leadership positions, and the ways that it was affecting my health and family through my employment at this company. Tend is great at marketing themselves as an innovative, modern company. What is not seen from the outside is all of the ways that leadership could care less about the human beings that work for them. This was exhibited through the ways employees are spoken to and unrealistic expectations to sacrifice our personal lives for a job. A job. I was cursed at in meetings, constantly put down either directly or passive aggressively and made to feel that I was inferior to other individuals of a higher “title” than myself. I know many other people who have left this place either by their own choice or through an abrupt layoff. Do not leave a good job and come to Tend. Do not look for a fresh start and come to Tend. The leadership here is delusional in thinking this place can be a success in the way that they do business and treat the people that work so hard for them.

      avatar
      Tend Response
      3y
      Thank you for sharing your thoughts about your experience at Tend. Feedback from our teams is extremely valuable in helping us create the best environments for our teams, and as a growing company we are constantly listening, learning, and improving. We're so sorry your experience did not live up to your expectations. Our most successful team members thrive in a fast-paced and high-growth environment, and while this type of culture might not be a fit for every type of employee, we do not condone the behaviors you've shared and do not tolerate this behavior from our teams or leadership. We'd welcome the opportunity to talk with you in more detail about your experience, and would be grateful to have an open dialogue. If you're willing to continue the conversation, please reach out to us at people@hellotend.com.
      2.0
      May 20, 2021

      Great Expectations

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      Young, innovative company, very patient-centric, great branding

      Cons

      Does not put forth the effort for internal teams like they do for Members (patients). Many corporate employees are ex-coworkers hired because of previous work relationships, NOT because they are the right person for the job. They often are vastly under-qualified. Low compensation with no raises despite continued funding. Working early mornings, late nights, and weekends just to stay caught up is the "norm." Lack of regard for doing what is right for employees. It seems this company only cares about the bottom line. No PTO payout, terrible parental leave, terrible medical benefits, doing the bare minimum of what is required by state law for its employees. Lastly and most disappointing is that despite the copious diversity in the clinical teams and in the markets our studios are in, there is no diversity among senior leadership and no desire to be socially educated and responsible in such a pivotal time

      avatar
      Tend Response
      5y
      Thank you for providing your feedback on your employee experience. We're so sorry to hear that it hasn't been wholly positive. As a young organization, our top priority is to get better every day and we want you to know that we hear you. As Tend continues to grow, we are prioritizing both increasing our diversity as well as attracting the best, most talented and qualified candidates at all levels of our organization. We're proud to be an equal opportunity employer with over 75% female staff, but know that we cannot be complacent in our DEI practices. Our core value of tending to all includes recruitment and we hear your concerns and are working every day to be better. Regarding our employment packages, we strive to be competitive in both compensation and benefits, and are always considering employee feedback in our decision-making. Our current offerings are on par with the current market for the stage of our organization, but we understand the need to stay competitive. If you’d like to discuss these issues further, we would love to work with you on proactive solutions. We’re proud of our culture of collaboration that allows our team members to play a role in our company’s fast growth and development. If you’re interested in continuing the dialogue, please reach out to us directly at at people@hellotend.com, or via our anonymous reporting platform AllVoices.
      2.0
      Aug 4, 2024

      run run run!

      Studio team
      Recommend
      CEO approval
      Business Outlook

      Pros

      The coworkers you meet here for the most part will be great and you will gain a very quick understanding of dentistry, if you're looking to get into the field employee stipend to use towards dental care (that you have to pay for first and then get reimbursed)

      Cons

      Where to begin? - Most dentistry practices are 9-5 for a reason. Tend operates 7-7, which means that clinical staff calls out a LOT and then you're left either picking up the slack of extra patients as a clinical staff or youre the admin team struggling to account for less staff - Onboarding is non existent. You get two days max of an orientation and then get thrown in. Turnover of front desk/admin staff is so high, there is a large change you'll get training from the other staff members and not a manager or assistant manager bc they're simply too overrun with tasks. - The remote call center team known as "member services" is also highly untrained and underpaid so they are not at all equipped to be the front line of customer service, resulting in patients coming into their appts upset, misscheduled, misinformed, etc. - finally, the company continues to open up new locations and hire international teams to complete call center functions, but refuses to give current employees doing two/three roles worth of tasks any real raise - It is hard to find any in admin/front desk here who has been there more than a year

      avatar
      Tend Response
      1y
      Thank you for sharing your feedback and experience at Tend. We appreciate your year of service at Tend. Coworkers are always the top positive reason for loving Tend that our team members share on our internal engagement surveys. We know getting integrated to a new company is challenging, and we do have a robust onboarding plan for each role. We search for the best talent and believe a diverse team with various experience industries and levels rounds out a productive and happy team. We are eager to provide support and training to ensure our teams are successful in their roles. The Member Engagement team is composed of empathetic, detail-oriented team members helping our members as a first line communicator. THis team does a great job partnering with studio operations to ensure a good member experience. Thank you for your feedback and please let us know if you would like to continue this discussion, email us at people@hellotend.com.
      Viewing 16 - 18 of 214 Reviews
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      ReviewsTend reviews

      Glassdoor has 231 Tend reviews submitted anonymously by Tend employees. Read employee reviews and ratings on Glassdoor to decide if Tend is right for you.