The Breakers reviews

4.4

86% would recommend to a friend

(364 total reviews)

Paul N. Leone

99% approve of CEO

73% positive business outlook

The Breakers has an employee rating of 4.4 out of 5 stars, based on 364 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The The Breakers employee rating is 23% above average for employers within the Hotels & Travel Accommodation industry (3.6 stars).

Reviews by job title

364 reviews
1.0
Oct 7, 2015

Full Time Misery

Recommend
CEO approval
Business Outlook

Pros

Aesthetically beautiful environment to work in. Expansive, world class property right on the Atlantic ocean. On site parking for employees unlike most Palm Beach area luxury resorts. 20% service charge gives good money during season ONLY.

Cons

Bait and switch mentality. They claim to be 'a family with little turnover, people stay with The Breakers for years and years'. Baloney! My first week I saw a wave of staff leaving with a new herd of hires coming in and this continued every month or so. The environment is very clique-y and phony. Too many chiefs (with little power and even less to do) walk around badgering staff to maintain psychotic smiles painted on their faces even when the place is dead - unless of course you're a manager's pet, then you can keep your resting bit*h face until a guest arrives. Even the managers lament their lack of power because they overstaff managers as well, assigning them singular duties like being in charge of scheduling, as reason for their manager's title. Consistently overstaff shifts regardless of season - why not at $3.02 p/hour - so in the off season you are obligated to full time hours with nothing to do and essentially no money for it. A lot of servers leave in the off season to work elsewhere and actually earn a living. They don't feed staff - who most times eat off of guests unfinished plates. GROSS! They don't launder staff uniforms.

2.0
Oct 15, 2019
Recommend
CEO approval
Business Outlook

Pros

Other employees that work at lower level are typically amazing people to work with.

Cons

They use racism and sexism in their hiring process. They try to make everyone a robot, and if you do not fit under their level of control, you will not last long. I cannot speak for other departments, but the food and beverage team is managed by a group of guys who have been at The Breakers a long time. They do not like change or creativity and just want everyone to do as they are told. Often you do not get the break that is required by law, and do not expect to have any job security or positive reinforcement here. If you are just looking for a place to make quick cash and get out, without actually investing yourself in it, than it might be an ok place to work... as long as you have a high BS tolerance.

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The Breakers Response
6y
The Breakers is an equal opportunity employer and prides itself on its culture of care and respect for all people. We kindly ask that you please contact Human Resources at employment@thebreakers.com so that we may discuss your concerns further. Thank you for your service and for taking the time to share your feedback.
1.0
Mar 29, 2018
Recommend
CEO approval
Business Outlook

Pros

The gratuities from guests and the discounts on hotel stays.

Cons

The management at The Breakers is in need of a major overhaul. The level of apathy and condescension is very high, and the burden only ends up resting on the backs of other employees. The so-called "team members" are treated as disposable capital, regardless of the time invested with this company. Opportunities to grow are few and far between. Employees are expected to connect guests with resources outside their department, but management cannot even extend the same courtesy to their employees. A simple request (a payroll issue, for example) results in a massive game of cat and mouse, with management refusing to take responsibility for their own actions for fear of derailing their careers. The hiring and orientation process is one big facade, with the employment experience only going downhill from there.

Viewing 4 - 6 of 364 Reviews

Glassdoor has 381 The Breakers reviews submitted anonymously by The Breakers employees. Read employee reviews and ratings on Glassdoor to decide if The Breakers is right for you.