Is The Cheesecake Factory a good company to work for?

The Cheesecake Factory has an overall rating of 3.7 out of 5, based on over 6,511 reviews left anonymously by employees. This rating has been stable over the past 12 months. 65% of employees would recommend working at The Cheesecake Factory to a friend and 61% have a positive outlook for the business. The best reviews about The Cheesecake Factory have been left by employees working as Assistant General Manager , General Manager and Front Desk Host .

Does The Cheesecake Factory pay their employees well?

According to anonymously submitted Glassdoor reviews, The Cheesecake Factory employees rate their compensation and benefits as 3.5 out of 5. Find out more about salaries and benefits at The Cheesecake Factory. This rating has improved by 1% over the last 12 months.

How satisfied are employees working at The Cheesecake Factory?

65% of The Cheesecake Factory employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated The Cheesecake Factory 3.6 out of 5 for work life balance, 3.6 for culture and values and 3.6 for career opportunities.

What are the top reviewed jobs at The Cheesecake Factory?

Server (1565) , Server/Waiter (709) , Hostess (320) , Line Cook (198) , Baker (165) , Host (144) , Cashier (117) , Bartender (97) , Busser/Runner (97) , Food Server (94) , Manager (94) , Dishwasher (84) , Busser (70) , Server/Bartender (69) , Server/Waitress (65)

What are the pros of working at The Cheesecake Factory according to real employee reviews?

"it can be good money if in a good section and not overstaffed and you get cash every shift" ((in 557 reviews)); "Pay was good They will make you work multiple stations at once It is always busy" ((in 297 reviews)); "Great coworkers and a fast" ((in 286 reviews)); "The people were great to work with and it’s a social environment that I enjoyed." ((in 266 reviews)); "Flexible schedule and always worked with school schedule or anything else I had going on." ((in 189 reviews))

What are the cons of working at The Cheesecake Factory according to real employee reviews?

"Although the company produces high sales which equal money in your pockets because of poor management many simple things always go overlooked." ((in 507 reviews)); "Restaurant managers don't even have the authority to close their location in the event of severe weather it has to be run by higher" ((in 322 reviews)); "Long hours and some General Managers that do not respect your days off can make things difficult." ((in 289 reviews)); "Racial insensitivity and obvious favoritism." ((in 112 reviews)); "No breaks to smoke or eat" ((in 47 reviews))

What are the top reviewed The Cheesecake Factory locations?

Atlanta , Los Angeles , San Diego , Miami , Orlando , Las Vegas , Houston , Calabasas , San Jose , Boston , Chicago , San Francisco , Austin , Indianapolis , Pittsburgh , Brea , San Antonio , Jersey City , Jacksonville , Santa Monica , Seattle , Columbus , Fairfax , Irvine , Salt Lake City , Washington , Dallas , Honolulu , Huntington Beach , Novi

The Cheesecake Factory reviews

3.7

65% would recommend to a friend

(6,361 total reviews)

David Overton

73% approve of CEO

61% positive business outlook

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

The Cheesecake Factory has an employee rating of 3.7 out of 5 stars, based on 6,361 company reviews on Glassdoor which indicates that most employees have a good working experience there. The The Cheesecake Factory employee rating is in line with the average (within 1 standard deviation) for employers within the Restaurants & Food Service industry (3.4 stars).

Reviews by job title

6K reviews

4.0

Dec 7, 2017

True to the Mission

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

The Cheesecake Factory is a dynamic place with dedication and excellence demonstrated at every level and at the same time a warm, family atmosphere.

Cons

Although they solicit a lot of feedback, it's difficult to determine if your feedback will actually impact change.

3.0

Nov 28, 2017

Good at marketing to “bigger picture” campaign to employees, bad at actually executing it.

Server

Recommend

CEO approval

Business Outlook

Pros

Good money, coworkers can possibly become close friends. Benefits included after a few months of working there. Schedule is more flexible than most jobs out there.

Cons

Management can be a bit power-crazed. Discipline for normal human mistakes are a bit harsh, especially furst offense. Training gets sloppy torwards the end.

2.0

Nov 15, 2017

Eeeehhhh

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Flexible Not strict Easy Interview Food taste good

Cons

Write ups for accidental things like inserting a larger amount of money into the POS than your suppose to, rather than bad behavior or lateness Large menu to remember Low tips Rude customers Long shifts

The Cheesecake Factory Response

8y

Thanks for taking the time to leave this review. We're sorry you're not having a good experience with us. Financial mistakes are much more serious than behavioral ones, so if it has to do with money, it will more likely lead to some sort of disciplinary action than anything else. As for the tips and customers, we're usually proud of having a really strong and generous guest base - particularly because our menu prices are on the higher side. The large menu is definitely a challenge, but many of our staff members find it exciting that we have such a great selection to offer. And our server shifts are actually pretty short compared to most other restaurants: 11 am - 5 pm for AM shifts, 4:30 pm - midnight for PM shifts (if you're closing). But if you aren't happy with your schedule or with the way you're being treated, we hope you feel comfortable enough with your manager to address your concerns. Best of luck!

Viewing 319 - 321 of 6,361 Reviews

Jobs at The Cheesecake Factory