Is The Cheesecake Factory a good company to work for?

The Cheesecake Factory has an overall rating of 3.7 out of 5, based on over 6,510 reviews left anonymously by employees. This rating has been stable over the past 12 months. 65% of employees would recommend working at The Cheesecake Factory to a friend and 61% have a positive outlook for the business. The best reviews about The Cheesecake Factory have been left by employees working as Assistant General Manager , General Manager and Front Desk Host .

Does The Cheesecake Factory pay their employees well?

According to anonymously submitted Glassdoor reviews, The Cheesecake Factory employees rate their compensation and benefits as 3.5 out of 5. Find out more about salaries and benefits at The Cheesecake Factory. This rating has improved by 1% over the last 12 months.

How satisfied are employees working at The Cheesecake Factory?

65% of The Cheesecake Factory employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated The Cheesecake Factory 3.6 out of 5 for work life balance, 3.6 for culture and values and 3.6 for career opportunities.

What are the top reviewed jobs at The Cheesecake Factory?

Server (1564) , Server/Waiter (709) , Hostess (320) , Line Cook (198) , Baker (165) , Host (144) , Cashier (117) , Bartender (97) , Busser/Runner (97) , Food Server (94) , Manager (94) , Dishwasher (84) , Busser (70) , Server/Bartender (69) , Server/Waitress (65)

What are the pros of working at The Cheesecake Factory according to real employee reviews?

"it can be good money if in a good section and not overstaffed and you get cash every shift" ((in 557 reviews)); "Pay was good They will make you work multiple stations at once It is always busy" ((in 297 reviews)); "Great coworkers and a fast" ((in 286 reviews)); "The people were great to work with and it’s a social environment that I enjoyed." ((in 266 reviews)); "Flexible schedule and always worked with school schedule or anything else I had going on." ((in 189 reviews))

What are the cons of working at The Cheesecake Factory according to real employee reviews?

"Although the company produces high sales which equal money in your pockets because of poor management many simple things always go overlooked." ((in 507 reviews)); "Restaurant managers don't even have the authority to close their location in the event of severe weather it has to be run by higher" ((in 322 reviews)); "Long hours and some General Managers that do not respect your days off can make things difficult." ((in 289 reviews)); "Racial insensitivity and obvious favoritism." ((in 112 reviews)); "No breaks to smoke or eat" ((in 47 reviews))

What are the top reviewed The Cheesecake Factory locations?

Atlanta , Los Angeles , San Diego , Miami , Orlando , Las Vegas , Houston , Calabasas , San Jose , Boston , Chicago , San Francisco , Austin , Indianapolis , Pittsburgh , Brea , San Antonio , Jersey City , Jacksonville , Santa Monica , Seattle , Columbus , Fairfax , Irvine , Salt Lake City , Washington , Dallas , Honolulu , Huntington Beach , Novi

The Cheesecake Factory reviews

3.7

65% would recommend to a friend

(6,361 total reviews)

David Overton

73% approve of CEO

61% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (6,361 reviews)

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

The Cheesecake Factory has an employee rating of 3.7 out of 5 stars, based on 6,361 company reviews on Glassdoor which indicates that most employees have a good working experience there. The The Cheesecake Factory employee rating is in line with the average (within 1 standard deviation) for employers within the Restaurants & Food Service industry (3.4 stars).

Reviews by job title

6K reviews

2.0

Jul 26, 2014

Will work you till you drop...

Anonymous

Recommend

CEO approval

Business Outlook

Pros

Ok money and ability to move stores

Cons

Management makes you aware your expendible. Works everyone to the bone so no one wants to work extra. Constantly has scheduling problems where they let to many servers go on vacation at once so the rest have to kill them selves for nothing. GM is a nightmare and has no real clue. Won't fire a alcoholic server who comes in drunk every day and picks favorites. Hires servers that have never served ever and watches them crash and burn. If your are just starting a shift with 5 tables that are empty expect to have 5 tables sit all at once and be expected to pick up two more tables out of your area because that's how they do things here. Had a high number of management leave this summer. They lost almost entire management team and had a larger turn over for servers.

2.0

Jul 24, 2014

Too much expected of the employees

Hostess

Recommend

CEO approval

Business Outlook

Pros

Black uniforms, free soup and bread, glamorous hostesses

Cons

too stressful, rude managers, rude fillers, no breaks, horrible discount on food, horrible work, forced to clean bathrooms

4.0

Jul 21, 2014

Cheesin'

Server

Recommend

CEO approval

Business Outlook

Pros

If you get the right sections on the right shifts, you can make a killing. If you work your butt off, gain extensive knowledge of the enormous menu, and put in the effort with a genuinely good attitude, you can actually do very well here.

Cons

It can take a while before you have the "seniority" to get the high quality shifts. Often times when business is slow, management will keep you around even with 1 or even NO tables. Any customer complaint, valid or not, results in a knock against the server. It is also very sink-or-swim, and can easily overwhelm new employees.

Viewing 5986 - 5988 of 6,361 Reviews

Jobs at The Cheesecake Factory