Is The Cheesecake Factory a good company to work for?

The Cheesecake Factory has an overall rating of 3.7 out of 5, based on over 6,508 reviews left anonymously by employees. This rating has been stable over the past 12 months. 65% of employees would recommend working at The Cheesecake Factory to a friend and 61% have a positive outlook for the business. The best reviews about The Cheesecake Factory have been left by employees working as Assistant General Manager , General Manager and Front Desk Host .

Does The Cheesecake Factory pay their employees well?

According to anonymously submitted Glassdoor reviews, The Cheesecake Factory employees rate their compensation and benefits as 3.5 out of 5. Find out more about salaries and benefits at The Cheesecake Factory. This rating has improved by 1% over the last 12 months.

How satisfied are employees working at The Cheesecake Factory?

65% of The Cheesecake Factory employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated The Cheesecake Factory 3.6 out of 5 for work life balance, 3.6 for culture and values and 3.6 for career opportunities.

What are the top reviewed jobs at The Cheesecake Factory?

Server (1563) , Server/Waiter (710) , Hostess (319) , Line Cook (198) , Baker (165) , Host (144) , Cashier (117) , Bartender (97) , Busser/Runner (97) , Food Server (94) , Manager (94) , Dishwasher (84) , Busser (70) , Server/Bartender (69) , Server/Waitress (65)

What are the pros of working at The Cheesecake Factory according to real employee reviews?

"Pay was good They will make you work multiple stations at once It is always busy" ((in 311 reviews)); "great food and coworkers and service and cheesecake" ((in 287 reviews)); "The people were great to work with and it’s a social environment that I enjoyed." ((in 257 reviews)); "Benefits great company to work for they will take care of you lots of room to advance can move anywhere" ((in 187 reviews)); "Flexible hours and scheduling." ((in 187 reviews))

What are the cons of working at The Cheesecake Factory according to real employee reviews?

"Although the company produces high sales which equal money in your pockets because of poor management many simple things always go overlooked." ((in 501 reviews)); "Restaurant managers don't even have the authority to close their location in the event of severe weather it has to be run by higher" ((in 318 reviews)); "Long hours and some General Managers that do not respect your days off can make things difficult." ((in 290 reviews)); "Racial insensitivity and obvious favoritism." ((in 108 reviews)); "No breaks to smoke or eat" ((in 51 reviews))

What are the top reviewed The Cheesecake Factory locations?

Atlanta , Los Angeles , San Diego , Miami , Orlando , Las Vegas , Houston , Calabasas , San Jose , Boston , Chicago , San Francisco , Austin , Indianapolis , Pittsburgh , Brea , San Antonio , Jersey City , Jacksonville , Santa Monica , Seattle , Columbus , Fairfax , Irvine , Salt Lake City , Washington , Dallas , Honolulu , Huntington Beach , Novi

The Cheesecake Factory reviews

3.7

65% would recommend to a friend

(6,359 total reviews)

David Overton

73% approve of CEO

61% positive business outlook

Ratings by category

4.0

Diversity & inclusion

3.6

Culture & values

3.6

Work/Life balance

3.6

Career opportunities

3.5

Senior management

3.5

Compensation and benefits

The Cheesecake Factory has an employee rating of 3.7 out of 5 stars, based on 6,359 company reviews on Glassdoor which indicates that most employees have a good working experience there. The The Cheesecake Factory employee rating is in line with the average (within 1 standard deviation) for employers within the Restaurants & Food Service industry (3.4 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

6K reviews

2.0

Nov 23, 2014

Be Prepared for Corporate Control

Server/bartender

Recommend

CEO approval

Business Outlook

Pros

Your fellow grunt coworkers are possibly the best part of working for this company.

Cons

To achieve upper management you have to have a taste for kool-aid. And, prepare to spend years toiling in the most un-appreciated roles the company has to offer. The degree of corporate control is smothering and unless you like feeling like a easily replaceable cog in the works, do not work here. As a bartender I was expected to work an entire shift without a break. And when I brought this up to management, they asked if I would prefer to use 'breakers.' These are employees whose shift consists of spelling those employees who 'absolutely insist on taking their OSHA required breaks.' This includes sharing your night's tips. Basically, they threatened my days tips in exchange for taking state required breaks. Deliberate carefully before deciding to take a position with this company!

4.0

Nov 11, 2014

Bartender-lots of work...

Bartender

Recommend

CEO approval

Business Outlook

Pros

Insurance at 25 hrs Tip out Decent tips from higher check amounts Lots of experience in high volume and mixology

Cons

Horrible hourly compensation Have to personally hunt people for tip out, managers won't handle it themselves Several hours of bar prep at $2.13 Extensive amounts of prep Did I mention how much prep we do? Yeah, not worth the pay...

4.0

Oct 15, 2014

Miss it Already, Miss it Always

Gm/assistant general manager

Recommend

CEO approval

Business Outlook

Pros

The Cultural and Systematic approach , along with the workplace relationships created make it an outstanding work experience. The amount of sales potential make it lucrative in any position. This is due to the amount of hard work that comes with employment at a world class restaurants. It's like a theme part (e.g. Magic Kingdom D.W.)The guest wait to eat just like they wait for space mountain. It were people plan to celebrate at or come everyday to eat. One has the opportunity to advance if you navigate correctly through a very an opportunity laden restaurant company. The ever changing , but foundationally the same formula makes it possible for any competent -hard working manager to advance. Showing up early, staying late , building relationships, and learning the vast amount of operational information makes opportunity at the leader in upscale casual dining. Every location is unique as far as the "characters" but the story is always extremely the same. Busy and ever evolving. The restaurant is a cutting end, world-class, advanced operational profit machine. Your co-workers become you best friends and the company creates magical experiences for the staff and the guest. It will be challenging and most likely the most complex, busiest restaurant your ever work at. It fun going to work if you like hospitality and sales volume.

Cons

Like any corporation who you know is often what moves you forward rather then what you actually do. Your direct supervisor is judge, jury, the major decision maker in your career progression. Often nepotism ,personal friendship advance people, rather than actual contribution. Mid- level management is potentially really leaned on to operate. You earn you money coming up. Accountability is inconsistent and many talented managers are not advanced in favor upper-management friendships. Each restaurant is like a 10-15 million dollar government. Truly ran like a Kingdom. Just hope you have a god royal family running the fraternity, sorority, even sometimes cult-like atmosphere.

Viewing 124 - 126 of 6,359 Reviews

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