Is The Zappos Family a good company to work for?

The Zappos Family has an overall rating of 2.8 out of 5, based on over 753 reviews left anonymously by employees. This rating has decreased by 8% over the last 12 months. 26% of employees would recommend working at The Zappos Family to a friend and 7% have a positive outlook for the business. The best reviews about The Zappos Family have been left by employees working as Buyer , CLT and Customer Service Representative .

Does The Zappos Family pay their employees well?

According to anonymously submitted Glassdoor reviews, The Zappos Family employees rate their compensation and benefits as 3.0 out of 5. Find out more about salaries and benefits at The Zappos Family. This rating has decreased by 8% over the last 12 months.

How satisfied are employees working at The Zappos Family?

26% of The Zappos Family employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated The Zappos Family 3.3 out of 5 for work life balance, 2.7 for culture and values and 2.1 for career opportunities.

What are the top reviewed jobs at The Zappos Family?

Customer Loyalty Team Member (42) , CLT (31) , CLT (Customer Loyalty Team) (29) , Customer Service Representative (26) , Software Engineer (17) , Buyer (12) , Customer Loyalty Representative (12) , Manager (12) , Warehouse Associate (9) , Customer Service Representative (CSR) (8) , Photographer (7) , Human Resources (6) , Marketing (6) , Merchandising (6) , Project Manager (6)

What are the pros of working at The Zappos Family according to real employee reviews?

"and a Great culture" ((in 83 reviews)); "the people that get hired are mostly pretty great to work with and you can make lots of friends" ((in 81 reviews)); "Free food and events." ((in 35 reviews)); "Great company culture and people" ((in 18 reviews)); "Teams are Amazing." ((in 17 reviews))

What are the cons of working at The Zappos Family according to real employee reviews?

"pay is low for amount of energy employees are asked to put into their work" ((in 25 reviews)); "Poor management." ((in 23 reviews)); "Poor leadership" ((in 22 reviews)); "While "Embrace and Drive Change" is one of our ten Core Values, Zappos takes change to the extremes" ((in 14 reviews)); "To make matters worse, the constant layoffs and uncertainty around job security caused many employees to experience mental health concerns." ((in 12 reviews))

What are employees saying about The Zappos Family layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about The Zappos Family layoffs and their outlook for job security at The Zappos Family in 2026.

What are the top reviewed The Zappos Family locations?

Las Vegas , Henderson , Louisville , Shepherdsville , Boston , Las Vegas , Los Angeles , North Las Vegas , Shepherdsvlle , Jersey City , Buffalo , Ashland , Brooks , Washington , Austin , Nashville , Chico , Long Beach , Reno , Portland , Philadelphia , Middle , Kentucky

The Zappos Family reviews

2.8

26% would recommend to a friend

(679 total reviews)

Scott Schaefer

31% approve of CEO

7% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (679 reviews)

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

The Zappos Family has an employee rating of 2.8 out of 5 stars, based on 679 company reviews on Glassdoor which indicates that most employees have an average working experience there. The The Zappos Family employee rating is 21% below average for employers within the Retail & Wholesale industry (3.5 stars).

Reviews by job title

679 reviews

5.0

Apr 18, 2011

Hard work, but it can be fun.

Excellent place to work!!

Recommend

CEO approval

Business Outlook

Pros

-FREE lunch and vending. -Employees are treated equally and fairly. -GREAT management! -LOTS of hours=lots of money. -Great co-workers! -HR really listens to you!! They have comment/suggestion boxes and actually act on some. -When I was there, they sometimes had free concerts at lunch. It was nice way to take some of the stress away. -One warehouse offers Nintendo Wii & Internet access at lunchtime.

Cons

-Its hard work! Lots of lifting, walking, and moving around. You'll get your exersize! -Long hours, can be tiring/stressful. -Training could use improvment. Sometimes I was unclear on what I was suppose to be doing, Luckily other employees were glad to help.

3.0

Jan 14, 2011

Decent

Seasonal team member

Recommend

CEO approval

Business Outlook

Pros

free food, good benefits for permanent employees, family fun atmosphere

Cons

Length of shifts, pay could be higher, Sheperdsville location

5.0

Dec 6, 2010

It is too good to be called a JOB

Manager

Recommend

CEO approval

Business Outlook

Pros

I knew Zappos was the place for me when at the 3rd week of training, they made me the offer to quit the company or take 3k with no questions asked and it took me less than 1 microsecond to answer back NO. Great working environment, Leadership really cares about employees, their well being and development, there are well established plans of growth for the company and for the employees. You can actually talk to any senior level execs at any time if you have comments, suggestions or even complaints, they will listen and actually take action. Health benefits have no comparison, you don't have any out of pocket expense. Real discounts for buying merchandise at Zappos. Happy hours, social events, sport events, parties, out of office outings and anything you can think of is a daily happening at Zappos. Basically it is the kind of Job where you can really say,"I can not believe I get paid to have fun and make friends while actually doing something that I love" You work with real People!

Cons

The only think that I don't like is that we are constrained in office space

Viewing 664 - 666 of 679 Reviews

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Jobs at The Zappos Family

Creative Email & App Marketing Associate, Zappos

Merchandise Planner, Zappos

Marketing Coordinator, Brand Partnerships

Buyer II, Zappos Merchandising

Data Scientist III, Customer Strategy