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The Zappos Family

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The Zappos Family reviews

2.8

26% would recommend to a friend

(679 total reviews)
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Scott Schaefer

31% approve of CEO

7% positive business outlook

The Zappos Family has an employee rating of 2.8 out of 5 stars, based on 679 company reviews on Glassdoor which indicates that most employees have an average working experience there. The The Zappos Family employee rating is 21% below average for employers within the Retail & Wholesale industry (3.5 stars).

Reviews by job title

679 reviews
1.0
Jul 15, 2023
Recommend
CEO approval
Business Outlook

Pros

It HAD culture and co workers were like family. Charity work was always a top priority

Cons

I was there in the “good days” when the company was thriving and progression was still a big part of the job and before HR became corrupt. Being in HR I saw first hand the backstabbing and petty things that happened in that department towards the end of my employment. There were serious allegations that were brought against a C Level manager and it was pushed under the rug but had a full on external investigation over an email that wasn’t even clear on any wrongdoing. Then the offer…most of HR didn’t even know it was coming, only a few knew who went behind everyone’s back and forced them out. I could go on for days but I won’t. Just know they will throw you out on the street even after you put everything you had into your job

2.0
Jul 27, 2021

Zappos isn't what it used to be

Recommend
CEO approval
Business Outlook

Pros

When Tony was CEO, it was the dream place to be. There was never a doubt that the company cared about you. Health benefits, parties, catered lunches, onsite events, culture, the people... It was the happiest place on earth. I felt like family and had never been happier at work.

Cons

With the new CEO, Zappos is not a happy place anymore. More than half the company has left and more keep leaving. The culture has died and it's merely a workplace now. Senior management is awful, they don't have a culture bone in their body and they don't treat you like family anymore.

1.0
Aug 4, 2013
Recommend
CEO approval
Business Outlook

Pros

Easy place to work very little is expected of you and when things do go wrong you are normally give numerous opportunities to correct it

Cons

Complete lack of management. No idea when it comes to implementing a success software methodology (agile here should be described as "fragile".) All senior talent has left or is reading interview books brushing up their skills during work hours.

Viewing 22 - 24 of 679 Reviews

Glassdoor has 753 The Zappos Family reviews submitted anonymously by The Zappos Family employees. Read employee reviews and ratings on Glassdoor to decide if The Zappos Family is right for you.