TherapyNotes reviews

The management is a hot mess. Only people on the low end of the totem pole will be given points to improve upon, on fact you will only ever receive feedback if it's negative, but large issues amongst management goes unchecked. Communication between departments is soo poor that you can't find the information you needed in a timely manner to help your caller, but it is frowned upon to ask questions or ask for help. The expectations places on workers are assenine, as they are looking for work that is both speedy and perfectly accurate. The tasks they expect from you are not possible to do within a specific time frame and you are expected to be flexible enough that work can always carry over the end of your shift. I'm shocked they've finally decided to start paying for that extra labor, as they will othetwise slowly raise your workload with no extra pay. Despite way this company likes to parade themselves as a safe and progressive work environment, I saw no evidence of competency training based on the way I was treated, both as a queer and disabled individual.

- Mid Level Supervisors can be condescending. They either won't answer you for help or become annoyed that you are asking them for help. - Can be a cliquish atmosphere. Typically, everyone refers their friends and it kind of turns into high school 2.0 if you attempt to socialize with your Co-workers. - They prepare you 50/50 for the job in training. You don't really learn much until your out of training. The training feels more designed for people with a background in insurance already. Additionally, this is across the company as a whole. A lot of the "Test" they produce, the people who make them dont even know the answers sometimes. This is difficult because how am I supposed to do my job if the people that are supposed to help me dont know what they are doing? That has been a common occurrence that some reps chat about. When asking for help either one supervisor gives you a completely wrong and off topic answer or one just doesn't respond at all, now with a customer on the phone what are the reps supposed to do? - They say the pay is competitive but it can be better. You get hired to work as a Sucess Representative. Once your good in success, you MUST get cross trained for NO EXTRA MONEY. I hope this is something they consider in the future; you are essentially adding more work for... no money. Snack and drinks are not going to pay the bills and prevent burn out. - They treat this more like a family than a job. I understand, but this causes unnecessary tension/ co-workers thinking they know you. Some people do not treat work as a family, simply here to earn money. - This may not be the same for others, but I definitely feel "At the bottom of the totem pole" being in success. That statement is not wrong BUT there shouldn't be a reason reps pick up on these things. %99 of people stay with TN due to the support. Even on call they state the software isn't the most compatible but they like having a human to talk to. Pretty sure if there wasn't support, TN would not be AS popular. Treat your reps better!!!!! and pay them more of course