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ThoughtExchange

Engaged Employer

ThoughtExchange reviews

3.7

62% would recommend to a friend

(104 total reviews)
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George Psiharis

58% approve of CEO

33% positive business outlook

Ratings by category

4.3

Diversity & inclusion

4.3

Work/Life balance

4.2

Culture & values

3.9

Compensation and benefits

3.3

Senior management

3.3

Career opportunities

ThoughtExchange has an employee rating of 3.7 out of 5 stars, based on 104 company reviews on Glassdoor which indicates that most employees have a good working experience there. The ThoughtExchange employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Ratings by demographic groups

Reviews by job title

104 reviews
1.0
Oct 28, 2021

Looks great on the outside but once inside its a different story.

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

There are still a few people who believe deeply in what they are doing. The Education team is keeping the company afloat.

Cons

The senior leadership is hugely disconnected from what happens and what is needed to run a successful, connected team. So lost in their failing corporate go-to-market plan and how to execute it, they don't even realize that if they just practiced what they preached and made good use of their own product, they might just come up with a viable solution to many of ThoughtExchange's problems. ThoughtExchange is also very disconnected from their own product and all it promotes to their clients its scary. Most department heads don't use the product themselves, and when the senior team does pop their heads out to address a significant issue, there magically never seems to be enough time left in meetings to address the real problems and concerns. Only false promises that they will get back to the team at a later date. The CEO has a politician's knack for changing the subject or over-communicating what has been said to distract from actually addressing the real issues. He and the C-Suit leaders are highly skilled at reframing obvious problematic issues to fit their narrative and therefore not taking responsibility for the current state of the culture. "It's just the great resignation, and it's happening everywhere." "This many people quitting is actually a good thing. Now we can just hire people who will do what we tell them to do, I'm tired of everyone's opinions and feelings." The universal feeling is that instead of truly focusing on making TE a great company and product again, it's now just a race to get the evaluation up enough to sell the company so that they don't have to deal with the mess.

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ThoughtExchange Response
4y
Thank you for taking the time to leave this review. Prospective new teammates tell us often that what is written on our Glassdoor page helps them gain perspective on what it’s truly like to work at ThoughtExchange, so your honest feedback is valuable and is seriously taken into account by the leadership team. Firstly, we are so happy to hear that while at Thoughtexchange you worked alongside people who believe deeply in what they are doing, who you experienced to be also exceptionally bright and talented. We couldn’t agree more, and in fact see those qualities reflected in every person across the company. We are also glad you saw the incredible value and strength of our Education team and offerings. It certainly has been one of our most successful avenues of business almost since inception, and continues to be as we grow into new sectors and broader markets. The points you have made regarding our organizational connection, especially between leadership and the rest of the team, has been noted. Core to our company is a focus on continuously improving communications amongst leaders and teams, with a commitment to transparency and equity. One of the ways we ensure this within our organization is by conducting quarterly exchanges involving senior leaders and their teams, with a strong focus on follow up and action around these. We really do appreciate that you have taken the time to voice your candid thoughts here. After all, diversity in thoughts is our business, so we continue to strive to set the bar even higher. If you have any additional thoughts I’d be happy to connect further, offline. Posted on behalf of Dessalen Wood, Chief People Officer
2.0
Apr 22, 2021

Good product, poor management

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

- The product does have potential - There is good work life balance - Lots of vacation time

Cons

It’s ironic how their product gives people a voice but yet they don’t like to listen to their own employees. There is a level of micro management here that I’ve never experienced before. They don’t enable or trust the people they hire to do what they’re experienced at and hired to do. Management and employee growth can definitely be improved. My manager never asked what my goals were, how I wanted to grow in the company or anything like that. Even for yearly reviews they felt the need to bring in someone with more experience to talk about feedback because they didn’t know how. I was hired for a role that never existed there before, they admittedly didn’t really know what that role entailed and that became obvious really quick. I had to educate people on what this role was and how to incorporate it in their process. A large part of my role and job description is to question and challenge things, good luck with that as it’s something they don’t handle well. You will do well if you’re a ‘yes-man/woman’. They put people in management roles that are agreeable and don’t push back or challenge in any way. Lastly, the product lacks vision and strategy. They make decisions on a whim without very much data or feedback from users.

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ThoughtExchange Response
5y
Thank you for sharing your feedback on your experience working at ThoughtExchange. While we aspire to have all current and former employees feel they had a positive experience working with us, that is not always the case. We look to hire to expand our skills where we lack expertise to evolve our current processes. Our desire is for people to openly collaborate, sharing their knowledge and experience within the company to find the best solutions. That means we are learning and developing, in some cases very rapidly. This can create bumps in the road, but also career growth opportunities for teams. We understand that we don’t have it perfect and that this kind of growth is both hard and exciting. As with any quickly growing start-up in a competitive market, we take product decisions seriously because decisions without thought and consideration are unlikely to be successful. We remain committed to receiving feedback and are actively working to improve on our employee experience. - Dessalen Wood, Chief People Officer (posted on behalf of Dess)
1.0
May 27, 2021

Zero help and direction

Account management
Recommend
CEO approval
Business Outlook

Pros

There are many caring and empathetic associates at Thoughtexchange. It is easy to bond with people across departments. The company also excels at making WFH less lonely.

Cons

The company struggles to find the right product fit on the enterprise end; thus, making it difficult for everyone involved to succeed in their respective roles. This has led to unattainable targets and lack of direction from management. It can be frustrating to get any support when no one knows what they are doing. To compromise, Thoughtexchange goes on a hiring frenzy to bring 'experts' only to ignore them and go back to their old ways. The company claims to be progressive but holds onto dated processes and thinking. This behaviour is enforced by a harmful version of agreement culture.

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Glassdoor has 116 ThoughtExchange reviews submitted anonymously by ThoughtExchange employees. Read employee reviews and ratings on Glassdoor to decide if ThoughtExchange is right for you.