TimelyCare reviews

2.9

44% would recommend to a friend

(138 total reviews)
avatar

Luke Hejl

45% approve of CEO

44% positive business outlook

TimelyCare has an employee rating of 2.9 out of 5 stars, based on 138 company reviews on Glassdoor which indicates that most employees have an average working experience there. The TimelyCare employee rating is in line with the average (within 1 standard deviation) for employers within the Healthcare industry (3.4 stars).

Reviews by job title

138 reviews
1.0
Oct 2, 2025

Clear attempt to control the narrative.

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

That's not why we're here.

Cons

Don't trust any positive reviews. The last three 5 star reviews were all posted on the same day, ironically the same day the entire C-Suite visited CEO Luke Hejl's lake house. TimelyCare leadership is realizing they have lost the faith of their employees and are desperately attempting to control public perception and squash the negative reviews. I genuinely believe Netflix will pick this up as a 3-part documentary on how one CEO managed to allow his corporate and personal greed drive a once-proud company straight into the murky depths he sails his yacht upon. I mean, this company was founded in 2020 but one of the reviews stated they were a former employee of 10+ years. They aren't even attempting to hide it.

avatar
TimelyCare Response
8mo
We understand that trust is earned, and your feedback is important in helping us grow stronger as a team. While it’s difficult to hear that your experience didn’t fully reflect the values we strive to uphold, we remain committed to transparency, accountability, and care for our team members and the students we serve. TimelyCare encourages all team members to share their genuine experiences, and we do not control, solicit, or remove employee reviews. The recent five-star reviews were submitted independently and are not connected to leadership meetings or company events. Our leadership team remains focused on transparency, accountability, and the continued development of our people and culture. In 2025, guided by employee feedback, we strengthened communication and trust through monthly company-wide forums that share progress on goals, enhanced opportunities for anonymous feedback, and executive skip-level sessions designed to foster open dialogue. Results from our 2025 Manager Effectiveness Index reflected meaningful progress, with over 92% of employees agreeing their manager “cares about them as a person and an employee.” We recognize and take this feedback seriously, as we remain dedicated to strengthening trust while remaining an employer of choice.
1.0
Oct 2, 2025
Recommend
CEO approval
Business Outlook

Pros

The co-workers are truly the best part of this company. Leadership does a good job of hiring people who fit into a similar social culture, so it’s easy to get along with others and build good relationships. The people here are genuinely nice.

Cons

Unfortunately, the structure and leadership of the company leave a lot to be desired. On the Customer Success team especially, the hierarchy feels very unfair. Employees who have been with the company for years, with significant knowledge and experience, are paid less than new hires who often come in knowing nothing. There is little opportunity for growth or promotion within the company, as leadership tends to hire externally rather than developing and moving up internal talent. Leadership has also grown detached from the original mission and values. This is supposed to be a healthcare company focused on helping people, but now it feels like money is the only priority. Leadership will even misrepresent contract pricing or change terms for schools, leaving frontline employees to be the “bad guy” delivering difficult news. Over the years, many strong leaders have left because of the toxic work environment, and the heart that once made the company special is no longer present. For many employees who stay, it isn’t out of passion for the job, it’s because the job market is tough. That says a lot about the state of the workplace.

avatar
TimelyCare Response
9mo
Thank you for sharing your experience and for recognizing the great people who make TimelyCare special. We appreciate your three-plus years with TimelyCare, and we’re sorry to hear about your concerns and truly appreciate your honest feedback. Guided by employee feedback, TimelyCare has established formal pay banding, reviewed quarterly through our merit process, with annual compensation benchmarking to ensure internal equity and market alignment. While pay band details are not discussed broadly, they are designed to provide structure consistency in how we evaluate and reward our employees. We’ve also expanded leadership development through monthly People Leader meetings, mentorship opportunities (both internal and external through our private equity partnerships), and programs designed to support emerging leaders. As part of our 2025 refresh, our leadership team reaffirmed our purpose and values to ensure transparency, integrity, and care remain at the center of how we make decisions and support both our campus partners and one another. As we continue to grow, we’re committed to listening, improving, and ensuring that our culture, transparency, and career growth opportunities reflect the mission that brought us here. We care deeply about our culture and transparency.
5.0
Sep 29, 2025

Innovative Company driven to help students

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

At TimelyCare isn’t just encouraged, it’s expected. Senior leadership is always looking for ways the company can embrace AI enhanced workflows across the whole organization. Leadership trusts us to experiment, iterate quickly, and continually push the boundaries of how technology can bring value to our students, providers, and customers. The culture is both supportive and ambitious. There’s a clear sense of purpose in the work we do. What makes TimelyCare special is the balance between freedom and accountability: we’re empowered to try bold ideas, but we’re also measured on how those ideas translate into real outcomes.

Cons

If you struggle to thrive in a fast paced, startup-like environment where priorities can shift quickly, TimelyCare may feel challenging.

avatar
TimelyCare Response
9mo
We appreciate your insights! Our focus on innovation, experimentation, and AI-driven workflows is important while ensuring our team members feel both supported and empowered in the impactful work we do. Creating a culture where people have the freedom to explore ideas while staying accountable to meaningful outcomes is something we value deeply. We recognize our fast-paced environment, and we are mindful of supporting our teams as priorities evolve. We are glad you are part of our TimelyCare team! Thank you for your support as we work toward our mission to foster student success and improve the health and well-being of campus communities.
Viewing 43 - 45 of 138 Reviews

Glassdoor has 161 TimelyCare reviews submitted anonymously by TimelyCare employees. Read employee reviews and ratings on Glassdoor to decide if TimelyCare is right for you.