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      TimelyCare

      Engaged Employer

      TimelyCare reviews

      2.9

      44% would recommend to a friend

      (138 total reviews)
      avatar

      Luke Hejl

      45% approve of CEO

      44% positive business outlook

      Ratings by demographic groups

      TimelyCare has an employee rating of 2.9 out of 5 stars, based on 138 company reviews on Glassdoor which indicates that most employees have an average working experience there. The TimelyCare employee rating is in line with the average (within 1 standard deviation) for employers within the Healthcare industry (3.4 stars).

      Reviews by job title

      138 reviews
      1.0
      Sep 22, 2025

      Just Awful

      Licensed clinical psychologist
      Recommend
      CEO approval
      Business Outlook

      Pros

      Some bright students from schools close to where my undergrad school is ranked. Those have largely been interesting people to talk and work with.

      Cons

      Oh my!! Where do I begin? Managerial staff are not clinicians. I had a student with anorexia nervosa, active bulumia, a history of 2 suicide attempts, going through a highly stressful life where she's working 2 jobs in addition to classwork and practice. Her scholarship was cut, and she's very angry about her current circumstances. Given her history of 2 suicide attempts and current passive death wish, I dug a little further on her current mood state than she was likely expecting. She had been on Prozac, but wasn't taking it for financial reasons, and I pressed her on seeing a psychiatrist to see if a medication was warranted and explained that many drug companies have patient assistance programs. She filed a complaint against me with the counseling center at her university. Someone in their provider engagement dept called me. I can tell you very clearly that the gentleman had no clinical experience. He contacted the university to discuss the student's complaint without having read my documentation. They don't have your back, that's for sure. I've had many patients from this particular university without issues. As far as I know, the counseling center is unaware of this student's significant mental health history. No-shows are frequent, and they only give you 30 bucks when someone doesn't cancel within 24 hours. Phone sessions are always an option for the students. I found myself several times having an audio-only session with patients who were recently discharged from a psychiatric hospitalization. Those are challenging sessions even when you can see the person. From what I've been told by students is that there are TimelyCare posters everywhere around the schools, and there's a QR code on the poster that takes you to where you can make an appointment. Some students make these appointments impulsively, sometimes without any real reason. Students, depending on where they go to school, get up to 12 sessions/year, and most wisely use the sessions prn, rather than establishing good rapport and a working relationship and focusing on their main issues on a weekly basis. Their internet platform can be counted on to complicate communication. For phone sessions especially, the system kicks you out regularly. It can happen 4-6 times in a single session. For video sessions the video is pretty good, but there are often audio problems. My bluetooth headphones are next to my computer, b/c sometimes they work better than the computer alone. Management staff expect providers to be timid. They have no tolerance for hearing how what they've done falls short on what should've been done.

      avatar
      TimelyCare Response
      9mo
      Thank you for taking the time to share your perspective. We know every provider’s experience is different, and while some of the details in your review do not reflect our practices, we are so sorry your time working with TimelyCare did not meet your expectations. We are deeply committed to supporting both our providers and the students we serve. Our leadership teams within both the service lines and our provider engagement team are licensed clinicians, and we greatly respect and value the important work providers do every day. We take pride in following established clinical and compliance standards to ensure student safety and well-being. We also recognize the areas you highlighted and continue to make investments to improve. In 2025, we upgraded our core platform to reduce outages, improved video and phone integration for more stable sessions, and strengthened data pipelines so providers spend less time on workarounds and more time on care. These changes were all guided directly by provider feedback. We also expanded training and refined escalation pathways so providers feel supported by licensed clinical leaders when managing complex cases. For example, recent updates to our escalation protocols now ensure that urgent cases are triaged and reviewed by a licensed clinician within the same business day. Finally, we created provider advisory groups, surveys, and structured forums to ensure feedback is not only heard but acted on, with updates shared back to providers so they see how their input drives improvements. We remain grateful for the important work of every provider who partners with us. Together, we are advancing our mission to improve the health and well-being of campus communities, and we will continue to make provider experience a top priority.
      1.0
      May 23, 2026

      Disturbing placee, most VP and up leaders need to be fired for the company to survive. RUN!

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      As so many posts have already said, this company lucked into many incredible employees who persist despite the toxic culture because they care deeply about student mental and physical health. That and being able to work remotely are the only pros.

      Cons

      -Sadly all prior negative reviews are 100% accurate -- TimelyCare is a place where C suite leaders are short-sighted, selfish, inappropriate, and INEXPERIENCED. These leaders genuinely don't know how to run a business, which is why they pivot every second, don't notice that most of the VPs do nothing, and engage in toxic positivity to pretend the company's consistent failure are wins. -HR does not do their job, likely because they too don't know how. They do not follow up on concerns brought to them, have performance reviews asking you if you feel supported by your manager that only get seen by said manager, say only C suite needs 360 reviews, and don't have growth ladders for clear promotion opportunities or employee resource groups because those things "are not necessary here". -This is the kind of company where the head of HR, the Chief Strategy Officer, and the CEO yell at people the way I wouldn't even yell at my children because the culture allows them to do whatever they want. Employee turns means nothing to them. -This is the kind of company where the CEO bullies and yells at anyone who questions him, threatening at All Hands meetings that "passive passengers will not be tolerated", said while we all work crazy hours. -This company is scary, sad, toxic and does not seem to have any intention of changing. Leadership isn't capable even if they finally listened and understood their flaws.

      avatar
      TimelyCare Response
      1mo
      We read this feedback in full and respectfully disagree with a number of the characterizations made here. At the same time, we recognize the seriousness of concerns related to leadership, communication, and workplace culture, and we do not dismiss the fact your experience clearly left a strong negative impression. At TimelyCare, employee concerns are reviewed through established HR processes designed to ensure concerns are assessed thoughtfully and addressed appropriately. We recognize TimelyCare has grown quickly to meet the evolving needs of students and campus partners, and growth at that pace creates opportunities to strengthen our communication and alignment. That does not mean concerns should be dismissed or ignored. We continue to evaluate our leadership practices, accountability across teams, and invest in clearer systems, stronger manager support, and more consistent ways of working. The people who work at TimelyCare care deeply about our mission and about supporting students. Maintaining an environment where employees feel respected, heard, and able to contribute meaningfully is important to us. We know there is always more work to do to strengthen culture and trust as we grow, and that remains an ongoing focus for the organization.
      1.0
      Apr 20, 2026

      chaotic and disorganized environment

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      Some good people to work with. You get flown in for the holiday party.

      Cons

      Disorganized. Chaotic. Lack of understanding the market/ industry and how to sustain and grow it. No clear plan or direction that everyone is following - each department is its own and does what it wants.

      avatar
      TimelyCare Response
      2mo
      In any growing organization, alignment, execution, and leadership effectiveness matter, and leaders are expected to set clear priorities, create accountability, and keep teams moving in the same direction. We have programs in place across all functions that bring more clarity to decision-making, and hold leaders accountable for results that move both the business and our mission forward. We wish you the best with your future endeavors.
      Viewing 25 - 27 of 138 Reviews
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      ReviewsTimelyCare reviews

      Glassdoor has 161 TimelyCare reviews submitted anonymously by TimelyCare employees. Read employee reviews and ratings on Glassdoor to decide if TimelyCare is right for you.