Is Toys "R" Us a good company to work for as a Customer Service Associate?

Customer Service Associate professionals working at Toys "R" Us have rated their employer with 3.8 out of 5 stars in 32 Glassdoor reviews. This is a lower than average score with the overall rating of Toys "R" Us employees being 3.9 out of 5 stars. Search open Customer Service Associate Jobs at Toys "R" Us now and start preparing for your job interview by browsing frequently asked Customer Service Associate interview questions at Toys "R" Us .

Does Toys "R" Us pay Customer Service Associate employees well?

Customer Service Associate professionals rate their compensation and benefits at Toys "R" Us with 2.4 out of 5 stars based on 32 anonymously submitted employee reviews. This is 37.3% worse than the company average rating for salary and benefits. Find out more about Customer Service Associate salaries at Toys "R" Us.

What are the top reviewed jobs at Toys "R" Us?

Sales Associate (522) , Cashier (335) , Sales Associate/Cashier (157) , Store Manager (148) , Department Supervisor (100) , Manager (96) , Assistant Store Manager (86) , Assistant Manager (75) , Retail Sales Associate (63) , Cashier/Sales Team Member (59) , Sales Assistant (57) , Sales Team Member (56) , Customer Service Representative (54) , Overnight Stocker (50) , Seasonal Sales Associate (50)

What are the pros of working at Toys "R" Us according to real employee reviews?

"People were great and friendly" ((in 351 reviews)); "Great Coworkers and they were willing to assist" ((in 191 reviews)); "The staff is friendly & and always willing to go above and beyond to help one another!" ((in 107 reviews)); "Good benefits but no free toys" ((in 94 reviews)); "fun work environment involving children and toys" ((in 83 reviews))

What are the cons of working at Toys "R" Us according to real employee reviews?

"low pay and not enjoyable" ((in 388 reviews)); "Management poor and never took any responsibility for their actions." ((in 361 reviews)); "long hours and lack of payroll" ((in 239 reviews)); "People literally walk out with carts full of stuff and managers do nothing just shrug it off." ((in 184 reviews)); "No training and expect you to be knowledgeable in all aspects of the store immediately." ((in 118 reviews))

Toys "R" Us Customer Service Associate reviews

3.8

24% would recommend to a friend

(32 total reviews)

David A. Brandon

23% approve of CEO

2% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (32 reviews)

Ratings by demographic groups

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Customer Service Associate employees have rated Toys "R" Us with 3.8 out of 5 stars, based on 32 company reviews on Glassdoor. This indicates that most Customer Service Associate professionals have a good working experience there. Toys "R" Us is rated in line with the average (within 1 standard deviation) by Customer Service Associate professionals compared to other employers within the Retail & Wholesale industry (3.5 stars).

Reviews by job title

32 reviews

3.0

Jul 22, 2015

Good training experience

Customer service associate

Recommend

CEO approval

Business Outlook

Pros

Good people, good staff, good work environment.

Cons

Crazy kids, lots of mess, be prepared to clean!

2.0

Feb 25, 2015

Okay place to work.

Customer service associate

Recommend

CEO approval

Business Outlook

Pros

I loved working here because of the fact it was a fun place to be. Very bright, and colorful and always something fun going on. Easy to move up positions and easy to learn new things.

Cons

The work- life ratio was horrible, especially during season. You work constantly and they don't give you any time off because of lack of employees. I personally didn't get a raise when I got a promotion. Management was very rude and inconsiderate. If you are sick, they don't care, they just need you at work. Horrible at scheduling, possible to work a 10-12 hour day on the regular.

1.0

Dec 10, 2014

No more retail for me

Customer service associate

Recommend

CEO approval

Business Outlook

Pros

It was easy to get hired.

Cons

erratic work hours, high turnover, not enough people scheduled to adequately take care of business

Viewing 16 - 18 of 32 Reviews

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Toys "R" Us Customer Service Associate reviews

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Good training experience

Okay place to work.

No more retail for me

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