Toys "R" Us Customer Service Associate reviews

3.8

24% would recommend to a friend

(32 total reviews)
avatar

David A. Brandon

23% approve of CEO

2% positive business outlook

Customer Service Associate employees have rated Toys "R" Us with 3.8 out of 5 stars, based on 32 company reviews on Glassdoor. This indicates that most Customer Service Associate professionals have a good working experience there. Toys "R" Us is rated in line with the average (within 1 standard deviation) by Customer Service Associate professionals compared to other employers within the Retail & Wholesale industry (3.5 stars).

Reviews by job title

32 reviews
4.0
Nov 27, 2014
Recommend
CEO approval
Business Outlook

Pros

Sue Rader, the general manager of the Charleston store, has actually managed to pull off the impossiblè. Somehow she manages to foster an intimate, familial environment without sacrificing professionalism or standards. Like most retail jobs, Toys R Us does not pay much above minimum wage and everyone starts out at part-time, with very little likelihood of ever becoming a full-time employee. For this reason alone I did not expect to be there long. However, two years later, I was not only still employed there, I also had no desire at all to leave. My co-workers were not only my friends, they were like my family, and I wanted nothing more than to remain there forever. In the end, the decision to leave was not my choice; but, it was beyond my control. Circumstances necessitated that I go but I will never forget that place or those people and I will never stop missing them all.

Cons

The pay was ridiculously low and the near impossibility of becoming a full-time employee was frustrating to say the least. Also, if Sue was the heart of TRU, Donald Robinette was the soul. Unfortunately, Donald is no longer there. Corporate made the decision to pass him over for a promotion which he very much deserved. So, of course, when he was offered a better position elsewhere, he accepted it and left TRU. With his departure the entire atmosphere at that store changed. It is no longer quite the second home that it once was.

3.0
Sep 22, 2014
Recommend
CEO approval
Business Outlook

Pros

I absolutely love and miss all of my coworkers! They made the job fun ! Flexible scheduling perfect for college students.

Cons

Worked under three different store managers and they were all terrible to work for. Out of the COUNTLESS assistant store managers, some were really awesome but most were the same as the SMs. Pay was decent for retail (A little above minimum wage). I, personally, did not like the policies of the company nor their outrageous prices but toward the end of my time with them they finally caved into price matching year-round so I was able to help customers not get robbed.

Viewing 19 - 21 of 32 Reviews

Glassdoor has 6,151 Toys "R" Us reviews submitted anonymously by Toys "R" Us employees. Read employee reviews and ratings on Glassdoor to decide if Toys "R" Us is right for you.