Toys "R" Us reviews

Company has been under the dark cloud of multiple private owners who want a return on their investment and who often disagree on long and short term direction. Very senior executive leader is extremely in the weeds but does not have the time or capacity to be. There is an expectation of very rapid delivery on initiatives, but critical decisions are help up at very senior levels. No matter how planful and strategic you attempt to be, it always comes down to an 11th hour scramble as decisions are finally made and then changed, and then changed again. There has been a focus on expense control for some time, but now in the hands of a non-US based CEO, unpopular decisions that were shied away from previously are now being made, e.g. closing of NYC flagship location and outsourcing of shared service functions. EBITDA goals being met via expense cutting over sales growth. Concerned for what the future holds for the brand in the US.

Training is horrible. There is no room for personal growth. You will work yourself into the ground for a company that is so unappreciative. Good luck on having good managers who actually treat you like a human being. I've been called "the help" on multiple occasions. After 5 years in this company, I know when it's time to go and it's definitely time to go. A bunch of changes that are detrimental to team morale and the customer experience are taking place in a lot of stores. There was once a time when I knew this place was a great place to work and now I just see unhappy faces dragging themselves into work every day. It's sad, but it's a job and if you need one you can easily be hired.