Toys "R" Us reviews

3.9

76% would recommend to a friend

(5,632 total reviews)
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David A. Brandon

78% approve of CEO

67% positive business outlook

Toys "R" Us has an employee rating of 3.9 out of 5 stars, based on 5,632 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Toys "R" Us employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.5 stars).

Reviews by job title

6K reviews
2.0
May 21, 2014
Recommend
CEO approval
Business Outlook

Pros

Many nice and talented people Lovely campus

Cons

Management rules like the queen of hearts and many joke about drinking the Kool Aid The private ownership does not care about the business, and definitely has no heart when it comes to employees. If you are not a heartless tiger you will not advance.

4.0
Mar 1, 2014
Recommend
CEO approval
Business Outlook

Pros

Great company, toys and babies all of the time! Good people and friendly culture, mostly good HR policies. Some good strategy. Nice campus and corporate office, decent compensation.

Cons

Executive leadership issues where they don't let their experts do their jobs and make decisions, and they don't stay with one strategy long enough. Too many VPs and money spent at the HQ, need to invest more money on the stores, some of which are very ratty! Top management expects way too many hours out of people at all levels, weird kind of martyr-like culture where even the hard workers feel guilty leaving on time. Inconsistent performance standards across departments. Some top level management allow very lame workers to stay employed.

2.0
Jul 13, 2012

Really stressful

Recommend
CEO approval
Business Outlook

Pros

understanding when it comes to missing a day of work, customers were friendly for the most part, pay was decent

Cons

not a lot of training, long hours, managers will throw you under the bus in a heart beat, my store was always hot so i was always sweating, had to ask the customers like 10 things before checking them out and they care a lot about numbers. the discount sucks.

Viewing 31 - 33 of 5,632 Reviews

Glassdoor has 6,150 Toys "R" Us reviews submitted anonymously by Toys "R" Us employees. Read employee reviews and ratings on Glassdoor to decide if Toys "R" Us is right for you.