Toys "R" Us reviews

3.9

76% would recommend to a friend

(5,632 total reviews)
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David A. Brandon

78% approve of CEO

67% positive business outlook

Toys "R" Us has an employee rating of 3.9 out of 5 stars, based on 5,632 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Toys "R" Us employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.5 stars).

Reviews by job title

6K reviews
1.0
Nov 3, 2017

No real direction

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Iconic Company. Good co-workers. Nice corporate office.

Cons

Company has struggled for years. No unified direction on how to fix the brand and compete with on-line giants. Can't embrace the fact that customers only make one or two shopping trips per year.

3.0
Aug 21, 2017

More cons than pros

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Creative people, friendly teams, on-campus gym and decent cafeteria. Starbucks located inside too! Depending on your manager, there were flexible WFH options for snow day and emergencies. Pretty flexible scheduling, too (ie: if you left at 4pm, you weren't docked an hour). Fun holiday-themed events (Halloween parade was awesome). Informative Town Hall meetings a few times a year helped to calibrate the teams and keep everyone up-to-date. Beautiful campus.

Cons

Some people are very catty, can feel very clique-y at times. Favoritism was definitely played, too. Creative is left up to the opinions of too many people instead of being based off customer research and results. Marketing was also in the hands of the buying team instead of working together to collaborate and develop the best campaign for the customer. Lots of last minute changes and rushes with little reason aside from "So and so said to change it." Failing business seems to be more reactive to what everyone else planned for, instead of being proactive to be innovative and to stay ahead of the game.

1.0
Jul 16, 2017

Get Out While You Can

Recommend
CEO approval
Business Outlook

Pros

Used to be a decent company to work for many years ago. Still has some good people, and it's a great iconic brand.

Cons

I'd be shocked if the company doesn't declare bankruptcy in the next few years. Horribly mismanaged. The senior executive wing is a revolving door. Massive layoffs + lots of voluntary attrition = no business continuity and a sinking ship. Lots of inefficiency and waste. Tons of hierarchy and "yes men." Most of those who are left at the VP and director level are just bottom-feeding careerists.

Viewing 43 - 45 of 5,632 Reviews

Glassdoor has 6,150 Toys "R" Us reviews submitted anonymously by Toys "R" Us employees. Read employee reviews and ratings on Glassdoor to decide if Toys "R" Us is right for you.