Toys "R" Us reviews

3.9

76% would recommend to a friend

(5,633 total reviews)
avatar

David A. Brandon

78% approve of CEO

67% positive business outlook

Toys "R" Us has an employee rating of 3.9 out of 5 stars, based on 5,633 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Toys "R" Us employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.5 stars).

Reviews by job title

6K reviews
2.0
Feb 26, 2010
Recommend
CEO approval
Business Outlook

Pros

Well, the hours are excellent during the Christmas season. Some complain about the long days and frequent calls of "Can you come in?" but as a poor college student, the extra income was nice. The other coworkers who are seasonal are usually pretty fun to work with. The pay is not good, but it's not bad. It's minimum wage, but honestly what else can you expect starting out in a place like this? SOMETIMES you get really nice customers who are easy to talk to you and thank you genuinely for your help.

Cons

Employees who are not seasonal - who are full-time or regular - generally treat you like dirt. The managers don't really treat you like anything, since they are always holed up in their locked offices. The amount of training given to new seasonal employees is basically non-existent. I had to teach myself how to use the cash registers, which really belong in an antique store. One day during my shift I came in and found that I was scheduled to work the floor, I had no idea what I was supposed to do. I asked the manager and she told me to basically walk around the store. ?? You will probably have to come in at an ungodly hour on Black Friday.

3.0
Feb 26, 2010
Recommend
CEO approval
Business Outlook

Pros

Fairly flexible with your schedule (except around Christmas time,) many really great leaders to learn from, lots of great people working at the store level.

Cons

The company has taken to cutting every corner possible to avoid spending money. The stores are perpetually forced to run on a skeleton staff and then ridiculed by senior management when customer service is below expectations.

3.0
Feb 21, 2010
Recommend
CEO approval
Business Outlook

Pros

If you enjoy working with toys, games, and being around kids...this is the place for you! Overall, TRU was a pretty good place to work for.

Cons

The only things I disliked about my job were messy customers, and this whole metrics program (BPP, TRU Credit Card).

Viewing 5548 - 5550 of 5,633 Reviews

Glassdoor has 6,151 Toys "R" Us reviews submitted anonymously by Toys "R" Us employees. Read employee reviews and ratings on Glassdoor to decide if Toys "R" Us is right for you.