Toys "R" Us reviews

3.9

76% would recommend to a friend

(5,631 total reviews)
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David A. Brandon

78% approve of CEO

67% positive business outlook

Toys "R" Us has an employee rating of 3.9 out of 5 stars, based on 5,631 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Toys "R" Us employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.5 stars).

Reviews by job title

6K reviews
4.0
Sep 21, 2008
Recommend
CEO approval
Business Outlook

Pros

Good money for the part time job it pays for high school students. You get to work with a variety of people both young and old. Also, you get a nice employee discount and you get to play with toys here and there. Apart from that, there's nothing much more to say.

Cons

Christmas season, you work til around 2am. Closing the store and doing inventory was the worst part of the job. The managers don't really have any sort of training program in place. It's learn as you go. Promotions are solely dependent on how much brown nosing you can do in a week.

2.0
Aug 12, 2008
Recommend
CEO approval
Business Outlook

Pros

Discount for employees just barely worth it.

Cons

Lack of respect from the top to bottom. Far too many staff members tend to talk down on their " equal" co-workers. No one seems to know or care if you are there to hang out and bs all day. But if you don't, beware because they will come down on you like a brick house if you actually do you job smoothly. They like to throw all kinds of orders at staff just because they have a souped up name tag. They don't seem to not recognize a person that can function and do their job without feeling that they must tell you 3 times even if you are in the middle of doing exactly that task.

1.0
Jul 11, 2008
Recommend
CEO approval
Business Outlook

Pros

There's not many reasons, the only one I can think of is my fellow co-workers. There are a great group of people that work at the store I am at. I can't even say the discount is great, because it's only 10%.

Cons

The training is insufficient. I realize it's hard to effectively train everyone at Christmas time, since our staff triples during that time, but I'm sure that a new and more effective training method could be put in place, especially training on different products in the store. We carry many electronic items in the store, and most people, even those that work in the electronics section, don't have a lot of knowledge on the different products they are supposed to be able to sell. Feedback is not something that is frequently given, whether it be positive or negative. Advancement opportunities, especially at the store I work for, is not something that comes along often, and does not seem to be a priority either. At my store, it seems as though the store manager gets the right people in key positions that make him look good, and he does not move them up from there. For example, an assistant manager position opened in our store. Two supervisors that were more than qualified for the spot applied for the job. Neither one was even given an interview for the spot. The position was eventually given to someone outside of the company. Lastly, the pay is not competitive at all. Someone would probably be better off working at Wal-Mart than at TRU.

Viewing 5623 - 5625 of 5,631 Reviews

Glassdoor has 6,149 Toys "R" Us reviews submitted anonymously by Toys "R" Us employees. Read employee reviews and ratings on Glassdoor to decide if Toys "R" Us is right for you.