Toys "R" Us reviews

4.0

76% would recommend to a friend

(5,634 total reviews)
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David A. Brandon

78% approve of CEO

68% positive business outlook

Toys "R" Us has an employee rating of 4.0 out of 5 stars, based on 5,634 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Toys "R" Us employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.5 stars).

Reviews by job title

6K reviews
3.0
Oct 7, 2017
Recommend
CEO approval
Business Outlook

Pros

Love vast majority of the customers that come in, most of staff is nice to each other; employees very willing to step in and help if you're struggling with something.

Cons

Standing for very long periods of time without respite, difficult sales quotas to fill, management very untrusting of employees (eg. Cashiers cannot break even a $1 for a customer without help from manager since they hold register keys; God help you if you mess something up), very strictly timed interactions with customers (eg. Must bag customers' items in less than a minute; quantity and/or size of items isn't accounted for, and people get fired if they get too many low grades).

3.0
Oct 3, 2017

Toys R Us Store Manager

Recommend
CEO approval
Business Outlook

Pros

The kids, the people, the toys

Cons

having to put up with angry parents when you are out of stock continuously and having no control over ordering. The hours you are expected to put in while people preach that you shouldn't be working that many but you have to in order to get the job done. Not being allowed to manage your own business.

1.0
Sep 28, 2017

DONT DO IT!!!

Recommend
CEO approval
Business Outlook

Pros

Discounts on toys, especially during the holidays.

Cons

pay is low, management doesn't care or even bother to remember your name. They yell at employees in front of customers. Truly unprofessional.

Viewing 94 - 96 of 5,634 Reviews

Glassdoor has 6,153 Toys "R" Us reviews submitted anonymously by Toys "R" Us employees. Read employee reviews and ratings on Glassdoor to decide if Toys "R" Us is right for you.