Toys "R" Us reviews

3.9

76% would recommend to a friend

(346 total reviews)
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David A. Brandon

78% approve of CEO

67% positive business outlook

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346 reviews

Reviews about "Culture"

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4.0
Oct 18, 2017
Recommend
CEO approval
Business Outlook

Pros

The hiring process was quick and for better or worse, most paperwork was handled by my local store I am employed at. From the first day my coworkers have been helpful and supportive. Management likes to keep us motivated to get credit card signups and offered us free ice cream one day if we get a signup.

Cons

There is almost no actual training provided. Orientation provided the typical "welcome" videos and a scavenger hunt to get to know the store. My first real shift they handed me a shirt and I spent the day standing behind one of my coworkers watching how different actions are handled on the register. My second shift I was given my own register and left to figure most things out for myself. Their tracking of employees seems to be rather poor. I'm a high school student and when I went in to have my working permit filled out, they seemed rather confused and told me to come back when the manager who hired me was in. For my second shift, I was called one Saturday and asked why I hadn't showed up for my shift, when I in fact was not scheduled. I went in and they told me they made a mistake and were looking at the wrong person's schedule, they ended up having me work anyways.

3.0
Oct 18, 2017

Team Member in NJ store

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

-flexible hours -good starting job for high school students -team spirit

Cons

-management pushes credit card sign ups

3.0
Oct 7, 2017
Recommend
CEO approval
Business Outlook

Pros

Love vast majority of the customers that come in, most of staff is nice to each other; employees very willing to step in and help if you're struggling with something.

Cons

Standing for very long periods of time without respite, difficult sales quotas to fill, management very untrusting of employees (eg. Cashiers cannot break even a $1 for a customer without help from manager since they hold register keys; God help you if you mess something up), very strictly timed interactions with customers (eg. Must bag customers' items in less than a minute; quantity and/or size of items isn't accounted for, and people get fired if they get too many low grades).

Viewing 142 - 144 of 346 Reviews

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