Toys "R" Us Store Manager reviews

4.1

70% would recommend to a friend

(143 total reviews)
avatar

David A. Brandon

60% approve of CEO

35% positive business outlook

Store Manager employees have rated Toys "R" Us with 4.1 out of 5 stars, based on 143 company reviews on Glassdoor. This indicates that most Store Manager professionals have an excellent working experience there. Toys "R" Us is rated in line with the average (within 1 standard deviation) by Store Manager professionals compared to other employers within the Retail & Wholesale industry (3.5 stars).

Reviews by job title

143 reviews
4.0
Mar 16, 2011
Recommend
CEO approval
Business Outlook

Pros

Compensation, company stability, experience of senior management.

Cons

Usual retail, seasonality creates family time hardships, senior management seems to try to squeeze too much out of limited resources, minimizes impact on employees of extended hours, holidays.

1.0
Jan 15, 2011
Recommend
CEO approval
Business Outlook

Pros

You learn good professional discipline, hard working ethics, and because of their training you do get exposure to different areas of the business. The friendships you make are also great, you spend by far the majority of your life at Toys R Us so these people become your family.

Cons

Before important management visits it's not unusual for managers to work a 24 hour day. Retail is long hours however in the 21st Century it is not acceptable to rota managers in for 80 hour weeks AND expect them to work extra to that!! The culture is one that area managers will come in and shout at store managers if the mood takes them. The idea of motivation hasn't found it's way to this company yet. Do not work for these people, you are not valued, not paid enough, and you will be worked into the ground after a couple of years.

3.0
Dec 11, 2010
Recommend
CEO approval
Business Outlook

Pros

As a salaried manager, you have a steady income and benefits to include 401K, medical, dental, vision, and bonus opportunities.

Cons

High pressure to meet unrealistic goals which gives you the feeling, if you don't meet those goals, you will lose your job. As a Manager, your told to hire more associates your budget can support, then you are reprimanded for exceeding hours. While you are being told to cut back on hours, the company extends store operating hours, increases the daily work load beyond capacity, and expects you to have certain number of associates working at specific times but when you add up all the hours you are "told" to use, you find yourself over hours. This is a recipe for failure. I was working 12 to 14 hours a day 6 to 7 days a week to try to meet the company's expectations but it was never enough.

Viewing 133 - 135 of 143 Reviews

Glassdoor has 6,151 Toys "R" Us reviews submitted anonymously by Toys "R" Us employees. Read employee reviews and ratings on Glassdoor to decide if Toys "R" Us is right for you.