Is Transcom WorldWide a good company to work for as a Customer Service Representative CSR?

Customer Service Representative CSR professionals working at Transcom WorldWide have rated their employer with 2.5 out of 5 stars in 163 Glassdoor reviews. This is a lower than average score with the overall rating of Transcom WorldWide employees being 2.9 out of 5 stars. Search open Customer Service Representative CSR Jobs at Transcom WorldWide now and start preparing for your job interview by browsing frequently asked Customer Service Representative CSR interview questions at Transcom WorldWide .

Does Transcom WorldWide pay Customer Service Representative CSR employees well?

Customer Service Representative CSR professionals rate their compensation and benefits at Transcom WorldWide with 2.5 out of 5 stars based on 163 anonymously submitted employee reviews. This is 3.9% worse than the company average rating for salary and benefits. Find out more about Customer Service Representative CSR salaries at Transcom WorldWide.

What are the top reviewed jobs at Transcom WorldWide?

Customer Service Representative (391) , Customer Service Representative (CSR) (184) , Technical Support Representative (83) , Technical Support (63) , Team Leader (57) , Technical Support Advisor (45) , Customer Service Agent (44) , Tech Support (28) , Technical Support Specialist (27) , Tech Support Representative (23) , IOS Technical Support Advisor (20) , Call Center Agent (19) , Customer Service (18) , Customer Support Representative (16) , Customer Service (CSR) (14)

What are the pros of working at Transcom WorldWide according to real employee reviews?

"Work from home role is good" ((in 175 reviews)); "Good benefits as they care for their employees and their families" ((in 88 reviews)); "Training is good and fun." ((in 75 reviews)); "Great people and friends" ((in 73 reviews)); "Great colleagues and no extra hours/work needed." ((in 64 reviews))

What are the cons of working at Transcom WorldWide according to real employee reviews?

"The salaries are low and you have to work from 6 am till 10 pm depending on your schedule" ((in 139 reviews)); "poor management; not open for inovations;" ((in 95 reviews)); "Low pay at my time of employment but I believe this is no longer the case." ((in 91 reviews)); "stressfull no work life balance" ((in 29 reviews)); "Strict on Punctuality Hard to request time off Easy to Cap out and making it hard to progress within the company" ((in 23 reviews))

Transcom WorldWide Customer Service Representative CSR reviews

2.5

20% would recommend to a friend

(163 total reviews)

Brian Johnson

20% approve of CEO

21% positive business outlook

Ratings by category

3.1

Diversity & inclusion

2.5

Compensation and benefits

2.4

Culture & values

2.2

Work/Life balance

2.2

Career opportunities

2.1

Senior management

Customer Service Representative (CSR) employees have rated Transcom WorldWide with 2.5 out of 5 stars, based on 163 company reviews on Glassdoor. This indicates that most Customer Service Representative (CSR) professionals have an average working experience there. Transcom WorldWide is rated 35% below average by Customer Service Representative (CSR) professionals compared to other employers within the Human Resources & Staffing industry (3.8 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

163 reviews

2.0

Oct 26, 2025

Good Benefits, Little Appreciation in Monetary compensation

Customer service representative (csr)

Recommend

CEO approval

Business Outlook

Pros

Good benefits, they have an in-store pharmacy, you can use points for the cafeteria and pharmacy if you have perfect attendance which is something I get mostly every month. They have retirement plans for employees* which is good.

Cons

Worked for 7 years, no salary increase even when we perform well consecutively. Yes, they give bonus but you need to go extra mile to hit it. But unlike, any other company, they do not believe in giving salary increases and Very toxic leaders.

Transcom WorldWide Response

8mo

Thank you for sharing your thoughts. We value all feedback from our employees as it helps us identify areas for improvement and ensure a positive workplace. We are committed to ongoing growth and appreciate your contribution to that process.

2.0

Oct 12, 2025

This company sucks.

Customer service representative (csr)

Recommend

CEO approval

Business Outlook

Pros

The work at home is a nice advantage, the salary is more or less good depending on where you are located. The health insurance is not bad either

Cons

everything.. The company is very toxic, huge micromanagement, I have to ask for permission to go to the WC since I literally can't leave my desk when working (at home) or else i'll receive an instant call from my TL stating they are noticing a drop in my performance (literally 3 hours into my shift) Sexual harassment from managers, promotions not based on merit but based on who you know and what you have to give (other than work skills obviously) Managers literally own the place, it's their family project and you can't say they're just employees like us.

Transcom WorldWide Response

9mo

Thank you for sharing your thoughts. We value all feedback from our employees as it helps us identify areas for improvement and ensure a positive workplace. We are committed to ongoing growth and appreciate your contribution to that process.

4.0

Oct 4, 2025

It's a call center job

Customer service representative (csr)

Recommend

CEO approval

Business Outlook

Pros

offers remote work/work from home

Cons

it's a call center job with not much room or opportunity for growth

Transcom WorldWide Response

9mo

Thank you for sharing your thoughts. We value all feedback from our employees as it helps us identify areas for improvement and ensure a positive workplace. We are committed to ongoing growth and appreciate your contribution to that process.

Viewing 19 - 21 of 163 Reviews

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Jobs at Transcom WorldWide

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Technical Support - AI Chat and Email - Onsite Greenville, SC