TriNet reviews

ELT - You take surveys and your employees speak out. Your selective hearing is noted and your below par culture is disappointing. The HR you preach is not what you live by and it is disheartening that as a HR company, you lack progressive HR policies. One of many examples is a lack of ability to freely work from home. I have heard on many occasions that we cannot work from home because “we see value in employees being in the office together so they can collaborate.” We are nearly chained to our desk with unnecessary adherence metrics so collaborating is nonexistent. I am a social person and truly want to work in the office but I also want my company to not make me beg to work from home when I need to. It would provide us the work/life balance we need and deserve. A black out period for PTO from November to March/April is excessive and makes the so called non-busy months terrible. We are constantly picking up the slack for others just trying to take their PTO while they can. The typical response to this would be “well you can take a long weekend!” Most people in Florida are implants from other parts of the country, and I know for me personally, I would like it to be considered for me to go see my family when it makes sense for me. I understand business need, but your policy is far to ridged. Every time I have ever expressed concern to my managers I am essentially told that I am paid well so I should keep that in mind. Lastly, the rolling occurrence policy... Deal with those who are non-performers and frequently not abiding by their schedule; Do not create a policy that punishes all for every thing that happens, regardless of the frequency. My concerns are shared by many other trinet employees and you address them with answers that go in circles and are anything but transparent and just scream micromanagement. I am so sad that I have to feel this way, that you cannot just be what we all hope for and honestly could be and still be a successful and lucrative business.

Where to begin? We had CORE values we are supposed to live by but are not managed or directed by. When I started you could call another department if you had an issue and get assistance.. that was phased out, you have to create a case and wait 1-? Business days for an answer. There are specific leaders there who prefer the colleagues to be call center reps so they can easily be micromanaged. This is also problematic because every single department might as well be its own separate company, the leaders do not work together so they set rules and regulations for their teams; do not relay these to other leaders and its just expected that each team knows the policies and procedures of the other teams without actually communicating. The poor sales team seems to be completely clueless when it comes to what the internal teams do for clients, which is sad when you realize those are the services they are selling. I watched so many colleagues who were great at their jobs and true team players, get beaten down and pushed out the door. TriNet has lost a lot of amazing talent to competitors because Leaders and HR will only fight for themselves and a selected few (their spouses also employed at TriNet, their good friends, or their hitmen that will do the dirty work for them with us nobodies on the front line). You take a day off, you’ll pay for it. Middle management were all so overwhelmed you had to fight for a minute of their time to actually manage you. It seemed like every day we were told a different way we were screwing over clients, but don’t worry, we’ll charge them more for a crappy product. Leadership sugarcoats everything to make it seem like it was in our favor. But we never saw any actual benefits.. people work towards promotions and then are told they aren’t available.. just to see people in other locations get promoted or hired in at a higher level. Your entry pay is good, but good luck seeing any raise after that. Even meeting metrics there is some bs reason why they aren’t given raises or given minimal raises (less than 0.50 an hr if you get one). But don’t worry, they will pay billions for events and marketing with celebrity talent.. not sure why, our client count didn’t see the benefits of that. The active clients didnt stay because of it.. I could go on and on. It was a mess, clients were dissatisfied majority of the time and employee morale is lower than I have ever seen in any place of employment.