Trupanion reviews

3.2

41% would recommend to a friend

(427 total reviews)
avatar

Margi Tooth

36% approve of CEO

38% positive business outlook

Trupanion has an employee rating of 3.2 out of 5 stars, based on 427 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Trupanion employee rating is in line with the average (within 1 standard deviation) for employers within the Personal Consumer Services industry (3.3 stars).

Reviews by job title

427 reviews
1.0
Nov 29, 2022

Avoid

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

4 weeks vacation. Work from home.

Cons

- Low base pay. - Bonus is paid monthly based off monthly goals. Previously this was a simple process - self scored. Now, be prepared to explain every line item on your monthly goals in detail. You'll need to document everything and be prepared to go back and forth with your manager, paragraphs and paragraphs of emails for a $500 bonus - You have to pay taxes on the 'free' pet insurance - Low quality work. You're judged based on volume, not quality

2.0
Oct 6, 2022
Recommend
CEO approval
Business Outlook

Pros

Working for this company will give you all the benefits you could dream of - fully paid health insurance, the option to work from home (even before lockdowns), stock options, bring your dog or cat to work, four weeks paid vacation time, flexibility to learn/move to a different department... and everyone there loves pets and truly cares.

Cons

Over time, you'll see that management has no idea what's ever really going on. There have been more and more closed door meetings and there has never been any real clear communication. The highest management teams create rules & structure for the lowest team members, never having worked in that particular department, and never listen to the employees that actually work there in what will work and what won't. They have these programs created that they force teams to switch over to when they are not fully developed or fully tested, and there were constantly bugs and workarounds to each new system (one such system still isn't working properly, two years later). Every few months it seems they go through a round of letting people go/firing, and everyone gets nervous they're next. Specifically speaking for the team I was on, Records Collection/Coordinating, this department is a complete mess and they are in talks to merge this team with another one. The company seems to be straying from their core values since we've gone public, it's not the same company I once joined. Even as a low-level employee, work here at your own risk - and I hope you like to be stressed out all the time.

1.0
Jul 15, 2022
Recommend
CEO approval
Business Outlook

Pros

Gives you the opportunity to work from home and flexibility

Cons

They have no patience with training people the proper way and they have too high expectations

Viewing 70 - 72 of 427 Reviews

Glassdoor has 443 Trupanion reviews submitted anonymously by Trupanion employees. Read employee reviews and ratings on Glassdoor to decide if Trupanion is right for you.