Trupanion reviews

3.2

41% would recommend to a friend

(427 total reviews)
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Margi Tooth

36% approve of CEO

38% positive business outlook

Trupanion has an employee rating of 3.2 out of 5 stars, based on 427 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Trupanion employee rating is in line with the average (within 1 standard deviation) for employers within the Personal Consumer Services industry (3.3 stars).

Reviews by job title

427 reviews
3.0
Jul 11, 2023

The good & the bad

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

- Wonderful people - Great benefits - Good work-life balance - Great mission

Cons

- Low compensation due to your salary being calculated based on nationwide averages. If you live in an expensive city, be wary. - No performance reviews makes it difficult to get a raise. - Constant org changes & shifting people around makes it difficult to be a unified team & move forward. - Senior leadership needs work; lack of trust for the team members, constantly shifting direction under the guise of "nimbleness." - Very siloed, not the most collaborative environment.

3.0
Jul 12, 2021
Recommend
CEO approval
Business Outlook

Pros

Benefits package for individuals is excellent and childcare benefit is excellent. Insurance without premiums for one pet included. Pets in office. Love the people on my team because individuals and middle management are good people and we care and treat one another well.

Cons

Unhealthy work/life balance is expected if you wish to succeed ling term. Top level management is cis, heteronornative, neurotypical, healthy, wealthy, predominantly male, Christian (with one exception), and doesn't reflect the majority of employees (female or gender queer, poor, chronic health issues, often queer, often young). This mismatch results in fully anticipatable concerns from employees. Management repeatedly struggles to predict or respond appropriately, requests feedback, and 50/50 may openly lash out at the solicited candor. They are partnered with Mars, VCA, Bluepearl, and Banfield. Rather than a living wage base pay for all workers, you can only approach living wage if you are a high-producer. Upper management swears they are working on it, but this company is now more than 20 years old. In the mean time employees have made an in-office food pantry (stocked by other low level emoyees whenever we possibly can) to address coworkers coming to work hungry because of widespread food insecurity. Hopefully remote employees have access to a local food bank.

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Trupanion Response
4y
Thank you for your feedback. I truly appreciate your nuanced insights and years of great work with Trupanion. You bring up a lot of concerns in this review and every point warrants much more thought and discussion. Please reach out to me directly so that we can set up a time to chat confidentially. I can also get you connected with the right folks in People Ops so that your insights can inform future thinking about leadership and compensation. You can ping me on Teams or email me directly at Anna.Berentson@Trupanion.com. I look forward to hearing from you!
1.0
Feb 22, 2021
Recommend
CEO approval
Business Outlook

Pros

- you get free pet insurance - you can bring your pet to work

Cons

-No 401k match -Small company with startup culture -No work life balance -No sick days ( you have to use your vacation day (20 days a week) for sick day)

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Trupanion Response
5y
Thank you for taking the time to review Trupanion. I am glad to see that you enjoy our pet passionate and friendly office! In regards to the 401k match, it is coming soon for our employees! We do group our PTO but this is to give more flexibility for employees to use how they see fit. When next year rolls around, your PTO will grow to 21 days and gain a day every year (maxing at 6 weeks). This is also not including our 9 paid holidays and 1 PTO day for volunteering. If you are finding that our PTO program is not accommodating your needs, please contact Benefits@Trupanion.com to discuss further resources and options for unexpected illness time off.
Viewing 103 - 105 of 427 Reviews

Glassdoor has 443 Trupanion reviews submitted anonymously by Trupanion employees. Read employee reviews and ratings on Glassdoor to decide if Trupanion is right for you.