Trupanion reviews

3.2

41% would recommend to a friend

(426 total reviews)
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Margi Tooth

36% approve of CEO

38% positive business outlook

Trupanion has an employee rating of 3.2 out of 5 stars, based on 426 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Trupanion employee rating is in line with the average (within 1 standard deviation) for employers within the Personal Consumer Services industry (3.3 stars).

Reviews by job title

426 reviews
2.0
May 29, 2024
Recommend
CEO approval
Business Outlook

Pros

Remote opportunities are available. Ok insurance and offers pet insurance.

Cons

Started at Trupanion when they cared about their employees. They used to know that by taking care of your employees means taking care of your customers. They have changed the bonus structure. Push you to keep customers even when after you try and the customer just can no longer afford it. It’s unethical. They have had lay offs while promoting higher ups and increasing the higher ups salaries. Don’t dare have any kind of personal things you are going through as they only cared about the output.

1.0
Sep 28, 2023

Horrible Leadership

Recommend
CEO approval
Business Outlook

Pros

Trauma bond with my peers helped me cope with the day to day

Cons

Just don't work here. From what I heard from others, Truapnion was apparently a magical place to work for before 2020, but as a pandemic hire, I never got to experience anything apart from micro management, abusive leadership, and truly absurd and terrible business decisions. If my partner didn't insist that we keep the insurance for our dogs, I would cancel it and be done with the company entirely. I'm very grateful that I left, but as a person of color, I wanted to warn others that this company is full of white people that are completely ignorant of their own racial biases with no genuine interest in creating policies that support their diverse employees. All the stuff they advertise about DEIB is a sham. Within the same month that an unpaid DEIB working committee was circulating in my inbox (who wouldn't want to put in more work and emotional labor to still be paid less than your white counterparts???), I was told by the team's new director that while it had been "nice" of leadership to have been paying me for my bilingual skillset, there wasn't a "business need" so they would be eliminating my added compensation. She told me it would have been better for me to speak French! (As if all non-English speakers are a monolith and we can just switch to a different language) Mind you, I worked with MANY Spanish-speaking clients, so I would have inevitably needed to speak Spanish in my role, but of course, for free. Not to mention the many resources that I translated into Spanish for the team, and would likely be asked to do so again. Please also be aware that compensation models shift and managers do not clearly communicate how much you will be paid. Right before I left, and at the same time that the team's director chose to eliminate compensation for my language skills, my team was verbally told that our job titles would be shifting and my bonus model would be changing to a flat dollar amount PER COMPLETED ACTION. Once the rubber hit the road and job titles were changed, we were then told in writing that our bonus would be paid out only AFTER WE HIT A CERTAIN THRESHOLD OF PRODUCTIVITY THAT NO ONE HAD EVER BEEN ABLE TO DO BEFORE... So basically a zero dollar bonus. The group of us tried to contest the decision but we were flat out told that we needed to stop causing "obstacles for the team" by complaining about our pay or we would be fired. I, of course, quit, and then the other two people on the team were inevitably fired. The director of our team would openly call Donald Trump a "cheeto" and then grift us on pay. The cognitive dissonance is so bitterly frustrating, it's almost funny.

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Trupanion Response
2y
Thank you for taking the time to share your experience. We appreciate the time you spent working at Trupanion and if you have further feedback you would like to share, please reach out to our Senior Director, People and Talent at Jennifer.Hernandez@Trupanion.com.
2.0
Jul 25, 2023

Not as innovative as I thought

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Potential to be a key player in a growing industry

Cons

Potential is hindered by upper leadership. After being told that we were going to be a remote workforce, upper leadership decided to go against their belief and introduce a hybrid work environment replicating what an average company would do... A company that is unaware of work life balance or simply does not care for it. Ironically, this was done to improve company culture but this will bring down employee morale. Leadership is completely out of touch with it's workforce. So much potential wasted due to bad decisions made by a few up top.

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Trupanion Response
2y
Thank you for sharing your honest and transparent feedback. We recognize this is a change for our hybrid team members, however there is opportunity to get involved and continue advocating for our company culture. I encourage you to reach out to your People Business Partner to share more about your experience at Trupanion.
Viewing 22 - 24 of 426 Reviews

Glassdoor has 442 Trupanion reviews submitted anonymously by Trupanion employees. Read employee reviews and ratings on Glassdoor to decide if Trupanion is right for you.