TrustedSite reviews

It must be horrible to feel this way at the company you work at. I invite this reviewer to provide more anonymous feedback to me assuming they are still at TrustedSite. My only goal is to make TrustedSite a great company for all of us and our customers. Additionally I would be happy to sit down and listen to their perspective. I will repeat a few things from my other comments to ensure readers have another perspective. Leadership Myself and my co-founder, along with 5 senior managers are in the office everyday working hands on with teams to deliver our service to over several 100K customers. Our company vision, products, and updates on the business are communicated every month with company meetings and everyday with individual updates. Our mission is to help good websites become trusted websites with our services. Favoritism - Nepotism. We do promote and reward performance. Several of our directors who’ve made significant contributions started as individuals and we promoted to run teams. Not sure about nepotism...we don’t have anyone working at TrustedSite who is related to anyone else working at the company. PTO Policy New employees get a total of 4 weeks, two weeks pto and 10 company holidays. We have an “Open” PTO policy where employees can take more paid time off with managers approval based on still accomplishing the results. The amount of vacation guidelines go up based on years with the company. We did have some individuals who abused the “Open” policy and several other employees who were planning to take a total of two paid months of vacation that we didn’t approve. This individual may be one of those folks. Product Quality and Features We have a rapid product development cycle that includes bug fixes and new features. We support over 12 platform partnerships and have over 200K customers using our services. Employee Happiness Not sure this is fair. Of our employees we have had no unforced turnover except for two individuals who changed carriers that fit their skills better. The bulk of our employees have been with the company for several years.

Products At TrustedSite we sell two products, McAfee SECURE website security and TrustedSite Reviews, both are growing nicely. We sell direct to mid-market companies with ecommerce websites as well as to small companies hosted on website platforms. Both products provide increased conversion (sales) for ecommerce websites by ensuring the sites are secure and thru buyer positive reviewers. Managers/Mentorship At the time this review was written we didn’t have enough managers with experience. We have since added experienced managers for all teams who have weekly 1:1 meetings with each employee to ensure a positive two way feedback on the employee and company experience. Transparency We’ve had monthly meetings since we started four years ago reviewing results with updates on new features, new customers, awards for performance, and an open forum for questions and suggestions. Most employees have variable compensation tied to our revenue and have been doing well in achieving the goals. Open Vacation , not unlimitted. In October, when this review was written, we did let some sales people go who took the “Open Vacation” policy too far by taking over two months of vacation. Most companies who provide an “Open Vacation” policy have guidelines like we do. And of course it’s also mistakenly often called “Unlimitted” which obviously it isnt. TrustedSite’s vacation guideline for a new employee is two weeks in addition to the 10 days provided. “Open” means more vacation time can be taken assuming their manager and the employee agree they can still meet the requirements of the job. Underperformance received Micro Management The two October employees were on quota and needless to say it wasn’t possible to make quota being gone that much. Additionally the “micro-management” comment I believe is appropriate given the performance issues being addressed for the two individuals who were let go at this time. I am sorry this individual had a negative experience. No one wins when an employee is let go.