USAA Insurance Customer Service/Sales Representative reviews

3.2

43% would recommend to a friend

(382 total reviews)
avatar

Juan C. Andrade

30% approve of CEO

39% positive business outlook

Insurance Customer Service/Sales Representative employees have rated USAA with 3.2 out of 5 stars, based on 382 company reviews on Glassdoor. This indicates that most Insurance Customer Service/Sales Representative professionals have a good working experience there. USAA is rated in line with the average (within 1 standard deviation) by Insurance Customer Service/Sales Representative professionals compared to other employers within the Insurance industry (3.6 stars).

Reviews by job title

382 reviews
5.0
Sep 15, 2013
Recommend
CEO approval
Business Outlook

Pros

Great pay, great culture, excellent benefits, reasonable expectations, great management

Cons

I have heard of cliques that have been formed involving colleagues that have cause problems. I personally have not had any problems.

5.0
Mar 12, 2013
Recommend
CEO approval
Business Outlook

Pros

great pay, lots of amenities, employee appreciation, cafeteria choices, education assistance, good medical and dental insurance.

Cons

Extremely large amount of competition for new job openings, can get lost easily since building is so large

4.0
Feb 16, 2013

Great company

Recommend
CEO approval
Business Outlook

Pros

The pay is good and the training is phenomenal. The facility is one of the largest that I've ever seen. Great gyms.

Cons

The culture is very military centric but without rank structure. There was very little time for relaxation in between phone calls because everything was micromanaged down to the second. Security guards could be more friendlier

Viewing 376 - 378 of 382 Reviews

Glassdoor has 8,388 USAA reviews submitted anonymously by USAA employees. Read employee reviews and ratings on Glassdoor to decide if USAA is right for you.