Is USAA a good company to work for as a Insurance Customer Service/Sales Representative?

Insurance Customer Service/Sales Representative professionals working at USAA have rated their employer with 3.2 out of 5 stars in 382 Glassdoor reviews. This is a lower than average score with the overall rating of USAA employees being 3.3 out of 5 stars. Search open Insurance Customer Service/Sales Representative Jobs at USAA now and start preparing for your job interview by browsing frequently asked Insurance Customer Service/Sales Representative interview questions at USAA .

What are the top reviewed jobs at USAA?

Claims Adjuster (295) , Insurance Agent (201) , Software Engineer (174) , Director (121) , Customer Service Representative (109) , Auto Claims Adjuster (108) , Insurance Professional (100) , Member Service Representative (93) , Financial Advisor (92) , Auto Adjuster III (82) , Senior Software Engineer (81) , Manager (75) , Financial Foundations Specialist (70) , Insurance Sales Agent (62) , Property Adjuster (58)

What are the pros of working at USAA according to real employee reviews?

"USAA offered great benefits and they really help you to move up if that is your desire." ((in 1721 reviews)); "The pay is good for San Antonio and the cost of living in San Antonio is tremendous." ((in 505 reviews)); "It values support of the military and allows for a great work life balance." ((in 324 reviews)); "Yearly Bonuses are great and helpful." ((in 260 reviews)); "Great benefits and depending on the location you have great in office luxuries i.e suana, gym, track, game room." ((in 143 reviews))

What are the cons of working at USAA according to real employee reviews?

"There was poor management and it made for a hostile environment for some of us." ((in 300 reviews)); "Some managers have been there so long that they don't care about doing the right thing anymore." ((in 243 reviews)); "Senior leadership (executive management group) are all AFRAID of the CEO and do not lead." ((in 172 reviews)); "Moving a lot of dev work overseas but keeping middle and upper management state" ((in 76 reviews)); "Lots of layoffs recently yikes" ((in 67 reviews))

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USAA

USAA Insurance Customer Service/Sales Representative reviews

3.2

43% would recommend to a friend

(382 total reviews)

Juan C. Andrade

30% approve of CEO

39% positive business outlook

Ratings by category

4.0

Compensation and benefits

3.9

Diversity & inclusion

3.6

Culture & values

3.3

Work/Life balance

3.1

Career opportunities

2.6

Senior management

Insurance Customer Service/Sales Representative employees have rated USAA with 3.2 out of 5 stars, based on 382 company reviews on Glassdoor. This indicates that most Insurance Customer Service/Sales Representative professionals have a good working experience there. USAA is rated in line with the average (within 1 standard deviation) by Insurance Customer Service/Sales Representative professionals compared to other employers within the Insurance industry (3.6 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

382 reviews

5.0

Feb 8, 2014

The best benefits and the best customers in the world

Insurance agent

Recommend

CEO approval

Business Outlook

Pros

Education reimbursement, excellent health benefits, 8% 401k match, Starbucks and a gym in the building, annual bonus at holidays and for overall company performance.

Cons

Too few opportunities for advancement regardless of prior experience, education or performance, culture of every man for themselves, sales culture is not for everyone, employees are not empowered, little flexibility for time off and management is not accessible, promotions lead to a loss of seniority in the new position which affects shift bidding and time-off bidding

3.0

Jan 30, 2014

Insuurance specialist

Insurance specialist

Recommend

CEO approval

Business Outlook

Pros

Sincere mission statement, focused on customer satisfaction. Great benefit package, health care is awesome, annual bonuses, company matched 401k, onsite amenities: gym, cafeteria, health center, onsite daycare, etc. Financial future is very promising for the company. Overall great company.

Cons

Though a great company, the job is very stressful, the goals change every year. There isvfavortism. Schedule is flexible based on business need only, very busy phone volumn, high turnover, PTO accruel is average but you may not get to use. High stress and very salesy, not properly staffed. This is a calll center, too busy to give the great sevice that customers deserve. Work is repetitive and evluations are subjective.

5.0

Oct 8, 2013

Was the best company I ever worked for.

Insurance agent

Recommend

CEO approval

Business Outlook

Pros

The benefits package is unbelievable. The time off they offer is superb. I would highly recommend anyone interested in working in the insurance field to check this company out.

Cons

You are in a call center all day. It was a bit of a drive for me.. They only have a couple of offices throughout the United States. So transferring to a higher position can be quite difficult.

Viewing 373 - 375 of 382 Reviews

Jobs at USAA

Customer Service - Bank Sales & Service

Customer Service - Bank Sales & Service

Insurance Professional – Sales and Service

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Insurance Professional – Sales and Service

Insurance Professional - Sales and Service

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USAA reviews USAA Insurance Customer Service/Sales Representative reviews

USAA

USAA Insurance Customer Service/Sales Representative reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

The best benefits and the best customers in the world

Insuurance specialist

Was the best company I ever worked for.

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