Question 1

Is USAA a good company to work for as a Customer Service Insurance Agent?

Accepted Answer

Customer Service Insurance Agent professionals working at USAA have rated their employer with 3.0 out of 5 stars in 264 Glassdoor reviews. This is a lower than average score with the overall rating of USAA employees being 3.2 out of 5 stars. Search open Customer Service Insurance Agent Jobs at USAA now and start preparing for your job interview by browsing frequently asked Customer Service Insurance Agent interview questions at USAA.

Question 2

Does USAA pay Customer Service Insurance Agent employees well?

Accepted Answer

Customer Service Insurance Agent professionals rate their compensation and benefits at USAA with 3.9 out of 5 stars based on 264 anonymously submitted employee reviews. This is 2.6% better than the company average rating for salary and benefits. Find out more about Customer Service Insurance Agent salaries at USAA.

Question 3

How happy are Customer Service Insurance Agent professionals working at USAA?

Accepted Answer

44% of Customer Service Insurance Agent employees at USAA would recommend their employer to a friend. This rating has increased by 12% in the past 12 months. Customer Service Insurance Agent professionals have also rated USAA with a 3.1 rating for work-life-balance, 3.7 rating for diversity and inclusion, 3.4 rating for culture and values and 2.9 rating for career opportunities.

Question 4

What are the top reviewed jobs at USAA?

Accepted Answer

Claims Adjuster (294), Insurance Agent (201), Software Engineer (174), Director (121), Customer Service Representative (109), Auto Claims Adjuster (107), Insurance Professional (100), Financial Advisor (92), Member Service Representative (92), Auto Adjuster III (82), Senior Software Engineer (81), Manager (75), Financial Foundations Specialist (70), Insurance Sales Agent (62), Property Adjuster (58)

Question 5

What are the pros of working at USAA according to real employee reviews?

Accepted Answer

"The benefits are great and my manager really encourages using your own initiative and asking questions." ((in 1705 reviews)); "The pay is good for San Antonio and the cost of living in San Antonio is tremendous." ((in 502 reviews)); "It values support of the military and allows for a great work life balance." ((in 340 reviews)); "Yearly Bonuses are great and helpful." ((in 289 reviews)); "Great company values and great benefits" ((in 131 reviews))

Question 6

What are the cons of working at USAA according to real employee reviews?

Accepted Answer

"There was poor management and it made for a hostile environment for some of us." ((in 297 reviews)); "Some managers have been there so long that they don't care about doing the right thing anymore." ((in 240 reviews)); "Senior leadership (executive management group) are all AFRAID of the CEO and do not lead." ((in 171 reviews)); "The only thing I would say is that in this economy the salary is low" ((in 82 reviews)); "Moving a lot of dev work overseas but keeping middle and upper management state" ((in 75 reviews))

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Once off the phones, not bad.

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