UserTesting reviews

3.2

55% would recommend to a friend

(577 total reviews)
avatar

Eric Johnson

61% approve of CEO

53% positive business outlook

UserTesting has an employee rating of 3.2 out of 5 stars, based on 577 company reviews on Glassdoor which indicates that most employees have a good working experience there. The UserTesting employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Reviews by job title

577 reviews
5.0
Nov 18, 2025

Great mission, people and culture

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

The mission is inspiring and attracts great people. The strategy makes sense and culture is good. Interesting time to be in the UX space with all the changes with AI.

Cons

Merger challenges slowed down innovation for the past couple of years, but that looks to be changing now.

3.0
Oct 27, 2025
Recommend
CEO approval
Business Outlook

Pros

Very old tech stacks (plural), so: mature and refined, including DevOps stuff. Teammates were good. Smart and skilled, and friendly and nice to work with.

Cons

Very old tech stacks (plural), so: a little decrepit, with some legacy code, and dark corners and knowledge blind spots as most long-time engineers are no longer with the company. Two companies sort of merged not too long ago, so that meant two different codebases needing to integrate and work together. That was very challenging, but we mostly were getting it to work.

2.0
Oct 23, 2025

In the midst of growth

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

High flexibility Good autonomy at the time Growth mindset

Cons

New leadership isn't as invested in culture or diversity More AI focused Not enough people for the amount of work

Viewing 31 - 33 of 577 Reviews

Glassdoor has 806 UserTesting reviews submitted anonymously by UserTesting employees. Read employee reviews and ratings on Glassdoor to decide if UserTesting is right for you.