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      UserTesting

      Engaged Employer

      UserTesting reviews

      3.2

      55% would recommend to a friend

      (577 total reviews)
      avatar

      Eric Johnson

      61% approve of CEO

      53% positive business outlook

      Ratings by demographic groups

      UserTesting has an employee rating of 3.2 out of 5 stars, based on 577 company reviews on Glassdoor which indicates that most employees have a good working experience there. The UserTesting employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

      Reviews by job title

      577 reviews
      2.0
      Jul 25, 2025

      Great Teammates, But a Company in Decline

      Customer success manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      Your fellow CSMs are fantastic, and there are still a handful of truly exceptional individuals in each department who’ve remained since UserTesting’s prime.

      Cons

      Leadership often lacks accountability, and major changes across product, personnel, and pricing are frequently implemented without sufficient consideration for customers or employees. Since going public, the company has experienced multiple rounds of layoffs. The culture is heavily sales-driven, with many sales leaders viewing other departments primarily as support functions rather than strategic partners. The influence of private equity ownership is strongly felt, reinforcing short-term priorities over long-term vision.

      5.0
      Jul 23, 2025

      Amazing Place to work

      Vp fp&a
      Recommend
      CEO approval
      Business Outlook

      Pros

      I’ve been at UserTesting for over 4 years. I’ve grown alongside the business and absolutely love the culture here. The benefits are generous,much better than those offered by my previous employers and I’m fortunate to work with such great people. They make the journey even more rewarding.

      Cons

      I genuinely can’t think of any

      Viewing 46 - 48 of 577 Reviews
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      ReviewsUserTesting reviews

      Glassdoor has 806 UserTesting reviews submitted anonymously by UserTesting employees. Read employee reviews and ratings on Glassdoor to decide if UserTesting is right for you.