UserTesting reviews

3.2

55% would recommend to a friend

(577 total reviews)
avatar

Eric Johnson

61% approve of CEO

53% positive business outlook

UserTesting has an employee rating of 3.2 out of 5 stars, based on 577 company reviews on Glassdoor which indicates that most employees have a good working experience there. The UserTesting employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Reviews by job title

577 reviews
4.0
Jul 23, 2025
Recommend
CEO approval
Business Outlook

Pros

- No pressure to RTO, and when in the office the environment is positive, welcoming, and honestly quite fun, especially when there are teams coming together for on-sites, cultural events or trainings. - The people who work here are enthusiastic, competent, and welcoming. All kinds of work preferences are respected be you in the mood to collaborate, or need to work headphones on to limit distractions. - There is a general sense of camaraderie and being "in it together" , through the good and the bad, people tend to rely on each other and continue to move forward towards a common goal. - The company has been welcoming to and supportive of diverse candidates, and has internal groups dedicated to representing various minority voices throughout the company such as LGBTQIA+ , Women, API, Black, AccessAbled and more. - Internal promotion and growth of talent is prioritised, funded, and supported for those who have the drive to move their career forward at UT

Cons

- There has been significant changes and disruption in leadership, ways of working and product direction over the last 12-18 months. This has impacted general morale. While these changes are for the better in the long run, it remains to be seen if trust in leadership can be established and maintained. - There is concern that the loss of prominent sponsors and advocates for certain aspects of the companies culture may lead to a shift in wrong direction in future.

3.0
Jul 22, 2025

Was great, at first

Recommend
CEO approval
Business Outlook

Pros

UserTesting went thru many changes and it was great being a part of it initially. Good work life balance.

Cons

Aquired. Sense of micro management since new ownership. Always layout every 6 months, uncertainty.

1.0
Jul 18, 2025

Best days are behind them

Recommend
CEO approval
Business Outlook

Pros

The people you meet and the concept behind the product is empowering. Corporate decision making tied to empathy gained from user insight is a powerful commodity that UserTesting stood behind.

Cons

PE acquisition has radically overhauled the company mission and seen many of the brightest individuals within UserTesting exit for other ventures. Lack of innovation and effective decision making on the path forward has crippled the organization’s progress.

Viewing 49 - 51 of 577 Reviews

Glassdoor has 806 UserTesting reviews submitted anonymously by UserTesting employees. Read employee reviews and ratings on Glassdoor to decide if UserTesting is right for you.