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      UserTesting

      Engaged Employer

      UserTesting reviews

      3.2

      55% would recommend to a friend

      (577 total reviews)
      avatar

      Eric Johnson

      61% approve of CEO

      53% positive business outlook

      Ratings by category

      3.6

      Work/Life balance

      3.6

      Compensation and benefits

      3.2

      Culture & values

      3.2

      Diversity & inclusion

      3.2

      Career opportunities

      3.1

      Senior management

      UserTesting has an employee rating of 3.2 out of 5 stars, based on 577 company reviews on Glassdoor which indicates that most employees have a good working experience there. The UserTesting employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

      Ratings by demographic groups

      Reviews by job title

      577 reviews
      1.0
      May 18, 2016

      BUYER BEWARE

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      Can't think of a single one.

      Cons

      The blind leading the blind. Sales management is as inexperienced as they are unprofessional. From training, to on boarding, to monthly commission payout there is a gross lack of direction, a negligent approach to procedure and incestual relationships are complete with favoritism. Unless you're looking for a job where frat house meets wild, wild west I recommend avoiding this company and a negative "user experience".

      1.0
      Aug 12, 2015

      A good place for cheap, fast and bad education.

      User researcher
      Recommend
      CEO approval
      Business Outlook

      Pros

      If your young and have no experience in software design or research, Usertesting is a good place to learn some buzzwords that may get you a job somewhere else where you can learn about the industry

      Cons

      I was directly told by management that Usertesting was all about providing fast and cheap service to its customers, if your looking to create good work this is not the place for you. An extremely top down organization, every researcher I worked with said the same thing, "6 months and you've learned everything you possibly could and need another job to further a career and afford living in Silicon Valley." It over works it's research team, claiming to be a new start-up and forcing employees to work work 60 hour work weeks every 3-4 weeks. All research conducted is based off of what the sales team can sell and not tied to any design sciences.

      avatar
      UserTesting Response
      10y
      I'm the CEO of UserTesting and I don't think this review was actually posted by one our current employees. We anonymously survey our employees every quarter and there is no responses that would correlate with this review. I also meet one-on-one with every employee on an on-going basis to find out how people are doing and what problems they're seeing. Based on these conversations, I don't think this review is real. That being said, we make it a priority to enable people to have a good work/life balance and not put in "60 hour work weeks".
      Viewing 46 - 48 of 577 Reviews
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      Glassdoor has 806 UserTesting reviews submitted anonymously by UserTesting employees. Read employee reviews and ratings on Glassdoor to decide if UserTesting is right for you.