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      UserTesting

      Engaged Employer

      UserTesting reviews

      3.2

      55% would recommend to a friend

      (577 total reviews)
      avatar

      Eric Johnson

      61% approve of CEO

      53% positive business outlook

      Ratings by demographic groups

      UserTesting has an employee rating of 3.2 out of 5 stars, based on 577 company reviews on Glassdoor which indicates that most employees have a good working experience there. The UserTesting employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

      Reviews by job title

      577 reviews
      5.0
      Jan 3, 2017

      Growing start up

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      Very collaborative team culture, people are passionate about making this a great place to work and there a lot of opportunities to make a difference

      Cons

      With any challenging job, there are always new problems to solve

      5.0
      Dec 22, 2016

      Great company, amazing culture, wonderful people

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      People care. About you, about the work they/you are doing, and about each other. I would 100% recommend anyone to work here. Even though we now have 3 offices, and sometimes it feels disconnected, the strong culture has really helped us feel closer together. The exec team really prioritizes culture, and alongside our business goals and growth, they really push for making sure the culture stays strong, people are happy and fulfilled, and employees are enabled to do the best job they can do while having fun (weekly sports, massages, happy hours, company-wide park clean-ups, to name a few...). The great thing about working here is that you can have a conversation with just about anyone (whether it's about the business or about how much east coast pizza is better than west coast pizza) - you're not too unimportant for anyone. Everyone's happy to have a chat with you, and the president/COO and CEO often make time to speak with each employee. What I've noticed in my 2.5 years here is that no one is ever ignored, and there really is an effort made to help people grow, even if that effort doesn't always actually get somewhere.

      Cons

      Some teams are better to work for than others, and some teams' cultures are stronger than others. Despite tougher days where communication starts to break down between departments about key things, I somehow still love coming into work everyday. While our culture is really strong, I think we could do better to be more straightforward (less "nice"). Most importantly, I don't think there's a clear growth path within UserTesting, and it's not super easy (anymore, at our current size/growth) to pursue different careers or take on different work. You just gotta work extra hard for it. Hopefully 2017 is the year where communication between departments, but more importantly *within* departments, is much improved. So much has been changing in the past couple of years, and will probably continue to (yay start ups!), but as of right now, today, I give UserTesting a 5/5 easily, because even though there are days where it's tougher, I have faith in the amazing people that work here, and the great work we're all a part of.

      5.0
      Dec 9, 2016

      Finance/Accounting Intern

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      The people are intelligent and kind.

      Cons

      More all hands meetings in a year.

      Viewing 484 - 486 of 577 Reviews
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      ReviewsUserTesting reviews

      Glassdoor has 806 UserTesting reviews submitted anonymously by UserTesting employees. Read employee reviews and ratings on Glassdoor to decide if UserTesting is right for you.