Does UserTesting pay their employees well?

According to anonymously submitted Glassdoor reviews, UserTesting employees rate their compensation and benefits as 3.6 out of 5. Find out more about salaries and benefits at UserTesting. This rating has been stable over the past 12 months.

How satisfied are employees working at UserTesting?

55% of UserTesting employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated UserTesting 3.6 out of 5 for work life balance, 3.2 for culture and values and 3.2 for career opportunities.

What are the top reviewed jobs at UserTesting?

Tester (67) , Sales (34) , Software Engineer (19) , Account Executive (16) , Senior Software Engineer (14) , User Experience Researcher (14) , Sales Development Representative (SDR) (12) , User Tester (12) , Customer Success Manager (10) , Account Manager (9) , Software Tester (9) , Business Development Representative (BDR) (8) , Product Manager (7) , SDR (7) , BDR (6)

What are the pros of working at UserTesting according to real employee reviews?

"Some of the people are great and very talented." ((in 85 reviews)); "Culture WAS great until the buyout" ((in 77 reviews)); "Great benefits such as:" ((in 37 reviews)); "Good pay to work ratio" ((in 28 reviews)); "1) Flexible work from home schedule" ((in 22 reviews))

What are the cons of working at UserTesting according to real employee reviews?

"Management is poor and inexperienced" ((in 23 reviews)); "Horrible senior leadership/ lack of leadership." ((in 20 reviews)); "constant reorg and layoffs" ((in 15 reviews)); "Very fast growing scale up so inevitable there is a lot of change, not always the best communication and teething issues when changes are made." ((in 9 reviews)); "Upper management is not interested in any critical feedback." ((in 8 reviews))

What are employees saying about UserTesting layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about UserTesting layoffs and their outlook for job security at UserTesting in 2026.

What are the top reviewed UserTesting locations?

San Francisco , Mountain View , Atlanta , Denver , San Jose , New York , Houston , Los Angeles , Seattle , Remote , Salt Lake City , Chicago , Raleigh , Fort Worth , San Diego , Rahway , Pocatello , Huntley , Arlington , Canaan , Bronx , Speonk , Madison , Peoria , Ann Arbor , Detroit , Westland , Charlotte , Abilene , Austin

UserTesting reviews

3.2

55% would recommend to a friend

(577 total reviews)

Eric Johnson

61% approve of CEO

53% positive business outlook

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

UserTesting has an employee rating of 3.2 out of 5 stars, based on 577 company reviews on Glassdoor which indicates that most employees have a good working experience there. The UserTesting employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Reviews by job title

577 reviews

4.0

Nov 30, 2016

Great culture

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

The people. It's like a big happy family. Senior leadership really listens and communicates to the employees regularly. Strong commitment to the core values.

Cons

Sometimes decisions are made too slow. But it could be because they are really thinking it through. Very little training.

3.0

Nov 30, 2016

employee

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

* smart enthusiastic people * lots of opportunity to contribute * great culture

Cons

* chaotic, lack of clear direction from leadership team * corporate politics that is getting in the way of departments working toward common goal * lack of transparency about changes

3.0

Nov 21, 2016

Former SDR

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Good culture, very nice exec. team.

Cons

Sales strategy is lacking, product has some scalability issues. Exec's at the top have zero sales experience, the revolving door of sales leadership roles is reflective of this.

Viewing 487 - 489 of 577 Reviews

Jobs at UserTesting

Director, Segment Marketing

Remote

View job

Partner Sales Director

Remote

View job

Strategic Accounts Director

UserTesting

UserTesting reviews

Company ratings over time

Ratings by demographic groups

Reviews by job title

Great culture

employee

Former SDR

Jobs at UserTesting

UserTesting reviews FAQs

Want the inside scoop on your own company?

Bowls

Followed companies

Job searches

Company ratings over time

UserTesting reviews FAQs

Jobs at UserTesting