Does UserTesting pay their employees well?

According to anonymously submitted Glassdoor reviews, UserTesting employees rate their compensation and benefits as 3.6 out of 5. Find out more about salaries and benefits at UserTesting. This rating has been stable over the past 12 months.

How satisfied are employees working at UserTesting?

55% of UserTesting employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated UserTesting 3.6 out of 5 for work life balance, 3.2 for culture and values and 3.2 for career opportunities.

What are the top reviewed jobs at UserTesting?

Tester (67) , Sales (34) , Software Engineer (19) , Account Executive (16) , Senior Software Engineer (14) , User Experience Researcher (14) , Sales Development Representative (SDR) (12) , User Tester (12) , Customer Success Manager (10) , Account Manager (9) , Software Tester (9) , Business Development Representative (BDR) (8) , Product Manager (7) , SDR (7) , BDR (6)

What are the pros of working at UserTesting according to real employee reviews?

"Some of the people are great and very talented." ((in 91 reviews)); "UserTesting has a great culture" ((in 78 reviews)); "Great benefits such as:" ((in 38 reviews)); "Good pay to work ratio" ((in 28 reviews)); "Flexible working hours, work from home" ((in 22 reviews))

What are the cons of working at UserTesting according to real employee reviews?

"Management is poor and inexperienced" ((in 23 reviews)); "Horrible senior leadership/ lack of leadership." ((in 19 reviews)); "Constant layoffs within the past year." ((in 14 reviews)); "Very fast growing scale up so inevitable there is a lot of change, not always the best communication and teething issues when changes are made." ((in 9 reviews)); "Upper management is not interested in any critical feedback." ((in 8 reviews))

What are employees saying about UserTesting layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about UserTesting layoffs and their outlook for job security at UserTesting in 2026.

What are the top reviewed UserTesting locations?

San Francisco , Mountain View , Atlanta , Denver , San Jose , New York , Houston , Los Angeles , Seattle , Remote , Salt Lake City , Chicago , Raleigh , Fort Worth , San Diego , Rahway , Pocatello , Huntley , Arlington , Canaan , Bronx , Speonk , Madison , Peoria , Ann Arbor , Detroit , Westland , Charlotte , Abilene , Austin

UserTesting reviews

3.2

55% would recommend to a friend

(577 total reviews)

Eric Johnson

61% approve of CEO

53% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (577 reviews)

Ratings by demographic groups

Race / Ethnicity

Gender

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Veteran status

UserTesting has an employee rating of 3.2 out of 5 stars, based on 577 company reviews on Glassdoor which indicates that most employees have a good working experience there. The UserTesting employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Reviews by job title

577 reviews

3.0

Oct 27, 2025

Engineering, Remote: Not bad, but not great

Senior software engineer

Recommend

CEO approval

Business Outlook

Pros

Very old tech stacks (plural), so: mature and refined, including DevOps stuff. Teammates were good. Smart and skilled, and friendly and nice to work with.

Cons

Very old tech stacks (plural), so: a little decrepit, with some legacy code, and dark corners and knowledge blind spots as most long-time engineers are no longer with the company. Two companies sort of merged not too long ago, so that meant two different codebases needing to integrate and work together. That was very challenging, but we mostly were getting it to work.

5.0

Aug 7, 2025

Valuable experience with a supportive team

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Really enjoyed my time at UserTesting. The team cares about the product and customers, and leadership is approachable. Overall, a great place to grow and feel valued.

Cons

Like many growing companies, there can be shifting priorities or internal reorgs, which sometimes make things feel a bit uncertain.

4.0

Jun 25, 2025

Good spot for extra cash

Tester

Recommend

CEO approval

Business Outlook

Pros

Work at your own pace

Cons

Lack of tests, some tests are too long

Viewing 499 - 501 of 577 Reviews

Jobs at UserTesting

Strategic Accounts Director

Remote

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Director, Segment Marketing

Remote

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Partner Sales Director

UserTesting

UserTesting reviews

Company ratings over time

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Reviews by job title

Engineering, Remote: Not bad, but not great

Valuable experience with a supportive team

Good spot for extra cash

Jobs at UserTesting

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