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      UserTesting

      Engaged Employer

      UserTesting reviews

      3.2

      55% would recommend to a friend

      (577 total reviews)
      avatar

      Eric Johnson

      61% approve of CEO

      53% positive business outlook

      Ratings by demographic groups

      UserTesting has an employee rating of 3.2 out of 5 stars, based on 577 company reviews on Glassdoor which indicates that most employees have a good working experience there. The UserTesting employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

      Reviews by job title

      577 reviews
      5.0
      Oct 18, 2015

      Great product, fun culture, winning team

      Sales
      Recommend
      CEO approval
      Business Outlook

      Pros

      - Company just received a $34 million Series A funding round - UZ already has offices and customers around the world - Awesome sales team attracting new enterprise business every day - Great career progression - Generous benefits and perks - Soon to be in a big new office in SOMA - Laser-focus on rapid sales expansion, product optimization, and customer care - Experienced leadership team with top-tier investors and advisors

      Cons

      - Office is crowded, but moving to a new office in a couple weeks - Employee equity options could be better - Growing pains/tech ops issues as sales team rapidly expands—consider building out the sales ops team

      5.0
      Oct 14, 2015

      4 Years and Counting

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      I've worked for many companies in my career and they all have their problems. The companies that I have enjoyed working for are the ones that don't ignore problems and confront challenges and work to continually improve. UserTesting is one company that keeps an open mind and aims to improve. Its in its DNA. I have been impressed with the high standards that are placed on how we treat customers. We don't tolerate negative speaking about our customers. Engineering, where I work, is always experimenting with ways to improve and get better. The product and engineering teams are full of smart people who care deeply about the direction of the company and its customers. The employee retention here is great! I believe it is mostly due to the value placed on listening and addressing challenges and pursuing opportunities. People are valued here. Because of the growth of UserTesting, opportunities for personal and career growth are abundant.

      Cons

      Due to the growth that UserTesting has and continues to go through there are many unique challenges. New teams are forming and although there is team structure and organization, teams own a lot of areas of the product. It feels like a smaller startup in the sense that a lot of expected from individuals and there is way to much work to do. It can be overwhelming at times. As we grow and hire a lot of younger college graduates in other departments a lot of focus has been on providing benefits and perks that appeal to them. This can sometimes detract from core motivators (IMO). In other words, I am not motivated by them. I am personally fulfilled by accomplishment and being part of a world-class team. I have worried that others who share my opinion may be turned off.

      5.0
      Oct 14, 2015

      Great people and interesting problems being solved

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      This is a place made up of nice people. Everyone I've meet here has gone above and beyond to make me feel welcomed. They provide strong work benefits (health packages, snacks, etc.). There is a focus on professional development and becoming better at what you do and becoming who you're supposed to be professionally.

      Cons

      Work life balance can be difficult at times. Growing a lot right now so it can be difficult to have that connected feel.

      Viewing 532 - 534 of 577 Reviews
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      Glassdoor has 806 UserTesting reviews submitted anonymously by UserTesting employees. Read employee reviews and ratings on Glassdoor to decide if UserTesting is right for you.